Frequently Asked Questions - vitapur Designer Série Guide D'utilisation Et D'entretien

Attention: Do not return this product to the store. For questions on operation, assembly or parts, please contact
us at www.ghpgroupinc.com or 1-877-447-4768.

FREQUENTLY ASKED QUESTIONS

Q: Why is my water dispenser leaking?
A: If you are experiencing a leak with your water dispenser please do the following to see if the water bottle or the
dispenser is leaking.
1. Unplug the power cord and remove the bottle.
2. Remove the bottle support collar and check the water level inside the reservoir – it should be at roughly
three - quarters full.
3. Closely monitor the water level inside the reservoir, (1-2 hours) if the water level drops, immediately drain the
remaining water from the unit and call customer service at 1-877-447-4768. If the water level remains constant it is
the water bottle not the dispenser that is leaking. Please contact your water supplier for a replacement bottle.
Q: Why do I get a plastic taste from my dispenser?
A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon initial start-up of
the unit. To remove this taste, simply follow the cleaning instructions outlined in Cleaning the Inside of the
Dispenser.
Q: What is the spike that goes into the bottle?
A: Vitapur® water dispensers feature a "piercing valve" as part of the bottle support collar, providing added
convenience for water bottle installation. Depending on the water bottle supplier, a small opening/plastic
membrane may or may not be present in the bottle cap for this specific purpose. If the piercing valve
opening/plastic membrane is not present, the entire bottle cap must then be removed to eliminate possible damage
to the piercing valve. If the opening/ plastic membrane is present, remove the protective seal prior to installing
the bottle.
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