Warranty & Missing Parts; Warranty Periods; Inclusions; Exclusions - Vuly THUNDER PRO Manuel

6.0 Warranty and missing parts
All Vuly products are sold with a manufacturing warranty, which
assures that the item is free of defects in workmanship and
materials ("warranty").

6.1 Warranty periods

Warranty periods do not reset for any reason unless the customer
purchases a new product. In this case, that particular item will be
coveredbyitsownwarrantyperiod.Itdoesnotaffect–norwillit
increase – warranty periods for other purchased items.
Warranty periods always commence from the date of Thunder Pro
delivery, is for use under normal conditions and applies for:
● 120 months [10 years] to the Frame Tubes and Joiner Poles
● 60 months [5 years] to the Jump Mat (excluding the print)
● 24 months [2 years] to all other parts of a purchased trampoli-
ne, e. g. Safety Net, Net Poles and Leaf Springs
Accessories:
● 24 months [2 years] to purchased accessories – e. g. "Mister"
● 3 months to all any other items received at no cost as part of a
promotions – e. g. "Free Shade Cover"

6.2 Inclusions

This warranty covers manufacturing faults and defects only.
If a product is damaged or rendered unsafe as a result of a depar-
turefromitsdesignspecificationsduringproduction,thisconstitu-
tes a manufacturing fault or defect.
This may occur if – for example – use of incorrect textiles during
manufacturing causes a Safety Net to disintegrate, or if improper
welding produces an unstable Frame.

6.3 Exclusions

6.3.1 Damage through wear and tear
This warranty does not extend to normal wear and tear of the
product. This may include, but is not limited to:
● Rusting of steel components
● UV deterioration of textile components
As outdoor products that are actively used, trampolines and their
accessories will experience wear and tear over time.
6.3.2 Damage through weather conditions
Damage to the product that results from weather events – such as
rain or wind – are not covered under the warranty.
Vuly suggests that you contact your home and contents insurer if
your trampoline is damaged by such events.
6.3.3 Damage through improper installation
This warranty does not extend to any failure of the product caused
by installation not in accordance with the Vuly Manual.
Customers must assemble their Vuly product by carefully following
the Installation section of their Vuly Manual. Furthermore, the
warranty does not cover installation provided by a third-party
assembly service. It is the customer's responsibility to check all
boxesandconfirmthatallcomponentsareincludedinthecorrect
condition before installing.
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6.3.4 Damage through insufficient care or maintenance
This warranty does not extend to accelerated decay of the product
caused by poor care or maintenance. It is essential that customers
regularly check, and follow the advice of, the Care and Maintenance
section of their Vuly Manual to ensure that their product lasts as
long as possible.
6.3.5 Damage through inappropriate use
This warranty will be void if the product is used for any other
activity besides those for which it was intended.
Vuly products constitute recreational trampolines and accessories
for such trampolines. They are not intended for use as professio-
nal, gymnastics trampolines, springboards, etc. Any evidence that
inappropriate actions have led to product failure will not be covered
by the warranty. Similarly, replacement parts or repairs needed to
mend such damage will not be covered under the warranty.
6.3.6 Damage through saltwater proximity
Thiswarranty(onsteelcomponents,specifically)willbereduced
by 50% where the Vuly product is assembled within 1.6 km of a
saltwater environment or where it is subject to ocean spray.
6.3.7 Personal Injury
The warranty does not cover personal injury or losses due to any of
the above: wear and tear, weather conditions, inappropriate
installation,insufficientcareormaintenanceorinappropriateuse,
nor does it cover damage due to negligence or accidents.

6.4 Warranty Claims

If a customer believes that a Vuly product is faulty or defective, they
must discontinue use and submit a Warranty Claim.
A customer must not attempt to use a product if any part is faulty
or defective, as it may be dangerous. Any damage that the user
causes as a result of using faulty or defective products will lead to
voiding of the warranty.
6.4.1 Making a Warranty Claim
Tofulfilawarrantyclaim,acustomermustsubmitanonline
Warranty Claim at „info@xtrem-gmbh.com". Submitting the online
Warranty Claim form requires the customer to provide:
● Details of their purchase – including date
● Item number and batch number
● Clear photographic evidence of the manufacturing
fault or defect
If the customer does not provide all details that the form requires,
their Warranty Claim will not be assessed. Vuly or the
importer may take up to 7 days to process Warranty Claims upon a
completed submission. It may take a further 7 days for
replacement parts to reach the customer.
6.4.2 Successful Warranty Claims
If Vuly accepts a customer's Warranty Claim, Vulyor the
importerwillreplacethefaultyordefectiveparts,notofferrefunds.
Successful Warranty Claims lodged within 60 days of the delivery
date: Vuly or the importer will replace the damaged parts free of
charge and will also cover any costs associated with shipping the
replacement parts. Successful Warranty Claims lodged after 60
days of the delivery date: Vuly or the importer will replace the
damaged parts free of charge.
However, the customer must cover any costs associated with
shipping the replacement parts.
6.0 Warranty and missing parts
6.4.3 Refunds
In all instances of successful warranty claims, Vuly or the importer
offersreplacementspartsonly.Vulyortheimporterprovidesre-
funds only at their discretion.
Any refunds granted to the customer exclude third-party fees, such
as assembly services and credit card surcharges.

6.5 Missing Parts

If a customer believes that a Vuly product does not include all
necessary parts, in German speaking countries (Germany, Austria,
Switzerland) they must immediately lodge a Missing Parts Claim in
writing at „info@xtrem-gmbh.com".
A customer must not attempt to use a product if any part
is incomplete, as it may be dangerous.
Any damage that the user causes as a result of using
incomplete products will lead to voiding of the warranty.
Vuly trampolines are delivered to Vuly warehouses
pre-packaged; we are unable to check the boxes prior
to delivery to ensure that they contain all the required
parts. While the missing part rate during packing
is very low, some parts may also fall out in transit due
to small, unintentional tears in their boxes.
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