Thuraya XT-LITE Manuel page 13

Troubleshooting
Problem
The XT-LITE becomes unresponsive
or sluggish.
The security code has been lost or
forgotten.
The PIN/PUK codes have been lost or
forgotten.
• Try restarting your phone.
• Do a reset in case your phone has a persistent problem by going to Menu > Security.
- Soft reset: You can reset your phone without losing your personal settings like contacts or
messages.
- Factory reset: The factory reset will restore the settings on the phone to be as it was when
shipped. Personal settings like contacts and messages will be deleted.
• The factory setting of the security code is 0000.
• Please contact your Service Provider in case the number has been changed and was
forgotten.
• Entering the wrong PIN code 3 times will lock the SIM card. To unlock, you must enter the
PUK code.
• After entering the PUK code, you can set a new PIN code.
• In case the PUK code has been forgotten, please contact your Service Provider.
Solution
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