Thuraya XT-LITE Manuel page 12

Troubleshooting
Problem
The XT-LITE cannot connect to the
network and 'No Network' is shown
on the screen.
Location icon is lashing or the XT-
LITE shows 'Position too old'.
The XT-LITE shows 'Insert SIM'.
8
• Try to update the SAT registration manually by going to Menu > Network > SAT
registration.
• Ensure the line of sight to the satellite is not obstructed by high buildings, trees, or mountains.
• The XT-LITE's location information is being updated. This is done automatically once the
phone is powered on.
• Ensure the line of sight to the satellite is not obstructed by high buildings, trees, or mountains.
• Try to remove and reinsert the SIM card.
• Check if the SIM card is dirty or damaged.
• Entering a wrong PUK code may deactivate the SIM card.
• When using a different SIM card (other than a Thuraya SIM card) in the XT-LITE while
abroad, roaming service must be enabled (please contact your Service Provider to check if
roaming is active).
Solution