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6.0 Warranty
Claims under the warranty are only valid when the original purchase receipt is
submitted with your product identification to your distributor or retailer. Your
product identification can be found on the Chilla label on your product.
CHILLAFISH products are covered by the following limited warranty, subject
to the restrictions indicated below:
•
12 months from date of purchase on the frame (regular use).
•
6 months from date of purchase on all parts (regular use).
•
The warranty only applies to material/construction faults on the product and/
or parts thereof.
The warranty is not applicable and/or is invalidated in the following cases:
•
The product has been handled without due care, has been involved in an ac-
cident, or has been fitted with non-approved parts.
•
Damage has occurred through extreme use.
•
The product has not been assembled as per instructions or has not been
correctly maintained.
•
Parts fitted afterwards do not match the product's technical specifications or
original parts have not been used or have not been fitted correctly.
•
The product is used for professional purposes (rental, events, playgrounds,
schools, etc.).
Under no circumstances The CHILLAFISH Company N.V. can be held responsible for
damage to the product or parts thereof as a result of incorrect adjustment/tightening of
parts such as the chain(s), bolts, tire(s) or hub.
Any damage, injury, loss or other problems arising from inappropriate use, abuse, vio-
lence, lack of maintenance or ordinary wear are not subject to warranty or claim.
The CHILLAFISH Company N.V. and its distributors will not accept any charges for repairs
that have been made without prior approval by a CHILLAFISH distributor, even where the
damage repaired would normally be covered by warranty conditions. The final decision on
whether or not broken or damaged parts are covered by the warranty is made by an ap-
proved CHILLAFISH distributor. If the warranty request is not approved, all costs shall be
charged to the owner.
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