Instructions For Return - vectus ALNOR Balometer Jr. Manuel Du Propriétaire

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INSTRUCTIONS FOR RETURN

Damaged in Transit
All shipments are carefully examined by TSI Quality Assurance and
carefully packed for shipment. They are insured in the customer's name
with the carrier. On receipt, if the shipping container appears to have
been damaged during shipment, the instrument should be thoroughly
inspected. The delivering carrier's papers should be signed noting the
apparent damage.
If the instrument itself has been damaged, a claim should be promptly
filed against the carrier by the customer. TSI will assist the customer by
supplying all pertinent shipping information; however, the claim must be
filed by the insured.
If the instrument is damaged beyond use, a new order should be placed
with TSI while awaiting reimbursement form the carrier for the damaged
instrument.
Malfunction
Please follow these steps should you require factory service or repair of
your Alnor Instrument:
1. Telephone TSI Customer Service at 651-490-2811 for cost of repair
or calibration, Return Material Authorization (RMA) number, and
shipping instructions.
2. Obtain a Purchase Order or purchase order number from your
Purchasing Department showing instrument model number and cost
of repair and/or recalibration.
3. Securely package your instrument in a strong container surrounded by
at least two inches of suitable shock-absorbing material. Include the
Purchase Order, or reference the Purchase Order on your packing
slip.
4. Mark the outside of the shipping container with the RMA number.
5. Forward the instrument prepaid to the following address:
TSI Incorporated
Alnor Products
500 Cardigan Road
Shoreview, MN 55126 USA