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Troubleshooting
Problem
Water dispenser
is leaking
Water is not hot
or cold enough
Water dispenser
is not dispensing
water
Water dispenser
is noisy
Note:
Do not return this product to the store. For questions on operation, assembly or
parts, please contact us at 1-877-447-4768 for further assistance.
Possible Cause
Drain cap and silicone seal are not
secure.
Water was poured directly into
bottle support collar and
overflowed.
All the water in the tank has been
used.
The unit is unplugged.
Hot water power switch not
activated.
The circuit breaker in your home is
tripped or the fuse has blown.
Hot water hi-limit thermostat has
tripped off.
Thermostat needs to be adjusted
colder.
Empty water bottle.
Mineral deposits clogging tanks.
Possible air pocket.
Possible ice build up due to
thermostat set too cold.
Bottle making a gurgling noise as it
fills the tank.
Water dispenser is uneven.
Suggested Solution
Ensure seal is secure in drain plug
and tighten drain cap.
Push down on dispenser buttons
to lower the water level.
Replace with full bottle and wait;
30 minutes for water to cool, 15
minutes for water to heat.
Plug it into the outlet.
Activate hot water "on/off" switch.
Reset the breaker or replace the
fuse.
Allow the temperature of the hot
water to cool for approximately 30
minutes. Hi-Limit switch will reset
automatically.
Adjust thermostat between "MIN"
(cool) and "MAX" (colder) levels to
achieve desired temperature.
Replace with full bottle.
See Cleaning the Reservoirs.
Push down on the dispenser
buttons to prime the unit.
Unplug overnight, then reset.
Set thermostat to high, slowly
increasing based on your use and
need for cold water.
This is normal.
Make sure the dispenser is on an
even surface that can support its
full weight.
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