Bose SOUNDBAR 500 Manuel D'utilisation page 48

SYMPTOM
Soundbar doesn't
connect to
Wi-Fi network
Soundbar doesn't
connect to
Bluetooth device
Soundbar doesn't
stream audio
using AirPlay
TR OUBLE S H O OTI NG
SOLUTION
In the Bose Music app, select correct network name, and enter the
network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
If your network information has changed, see page 18.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make sure
both your mobile device and the soundbar are connecting to the
same band.
NOTE: Give each band a unique name to make sure you're
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into
the AC (mains) outlet. Uninstall the Bose Music app on your mobile
device, reinstall the app and restart setup.
Connect to the network using an Ethernet cable.
On your mobile device, turn the Bluetooth feature off and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 34).
Connect a different mobile device (see page 34).
Make sure you're using a compatible Bluetooth mobile device.
NOTE: You can't connect Bluetooth headphones to the soundbar.
Remove the soundbar from your mobile device Bluetooth device
list and connect again (see page 34).
Clear the soundbar device list (see "Clear the soundbar device list"
on page 36) and connect again (see page 34).
Make sure your soundbar is powered on and in range
(see page 16).
Make sure your Apple device and your soundbar are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 41).
If you can't find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit: https://www.apple.com/airplay
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