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Troubleshooting
Problems
1. No power, logs do not
glow.
2. All function keys are
inactivated and flame
flashing.
3. All function keys are
inactivated and flame
lighted on but do not
glow.
4. Fan motor continues
to blow after unit is
powered off.
5. Power cord gets warm
to the touch.
Possible Causes
1. The unit does not have
power.
2. The overheat protection
device has been
engaged.
3. The ambient temperature
sensor is broken or not
working correctly.
4. Normal operation.
5. Normal operation.
Solutions
1. Check that unit is plugged into a standard
120 volt outlet. Then make sure power is set
at "ON" position.
2. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back
in and turn on the heater. If the problem
persists, call customer service.
3. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back
in and turn on the heater. If the problem
persists, call customer service.
4. This is a standard feature; the blower runs
for an additional 20 seconds to ensure heat
will not be trapped inside the unit.
5. This is normal for a heater appliance as it
requires more current to operate. Check the
connections of the appliance cord and the
outlet. Make sure the plug fits tightly into
the outlet. During use, check the plug and
outlet frequently to determine if it is HOT;
if so, discontinue use of the appliance and
consult with a qualified electrician to check
or change the overheating outlet(s).
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