Before Calling Customer Service - acerpure pro Serie Manuel De L'utilisateur

Before Calling Customer Service

If you find a problem with the product, please check the following before contacting the customer service.
Problem
Product fails to start.
The buttons on the control panel
do not respond.
Indoor air keeps showing a red
light indicator and cannot be
purified.
The product is making a loud
noise.
The remote control cannot be
operated.
The product cannot connect with
the acerpure Life app.
Possible cause
The power plug may not be plugged
into the outlet.
The lock function may be on.
There may be too much dust or
particles accumulated in the filter.
There may be other debris around
the product.
The product is placed in the corner.
There may be too much ventilation.
The indoor air may be severely
polluted.
The floor and tabletop where the
product is placed is uneven or
unstable.
The battery may be dead.
The remote control may not be
pointed at the product.
The power plug may not plugged in
the outlet properly.
The Wi-Fi (wireless router) connected
to the product may not be working
properly.
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Solution
Please make sure the power is
plugged into the outlet.
Please press and hold down the
purifier speed button for 3 seconds
to disable the lock function.
Please clean the filter of the purifier
properly, or replace the filter directly.
Please remove the sundries around
the product.
Please move the product and place it
elsewhere.
Please place the product in a
suitable indoor space for use, and
avoid placing it next to a ventilated
window.
Please ventilate the room first and
then use this product.
Place move the product to a flat floor
or table top.
Please replace the battery.
(Applicable model: CR2032)
Please change the angle and make
sure the remote control facing the
receiver directly.
Please plug the power plug of this
product in the outlet correctly.
Please turn off the wireless router
and switch it on again.
Please confirm whether the wireless
router has internet connection
problems.