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TROUBLESHOOTING
POSSIBLE CAUSE(S)
SOLUTION(S)
THE JUICER DOES NOT TURN ON
The unit may not be properly connected
Check the plug is in the socket and the switch is
to the power supply.
turned on.
The juicer hasn't been assembled
Switch off and unplug the appliance, see page 7
correctly.
to set up your juicer.
UNPLEASANT SMELL OR NOISE
The motor unit gives off an unpleasant
This is not unusual. If the appliance continues to
smell the first few times the appliance is
give off this smell after a few times, check the
used.
quantities you are processing and the processing
time. After the appliance has been running for
2 minutes, switch it off and let it cool down for
2 minutes.
The appliance makes a lot of noise,
Switch off the appliance and unplug it. Contact
continues to give off an unpleasant smell,
the Dualit customer helpline on +44 (0)1293
is too hot to touch, gives off smoke, etc.
652 500 or your authorised service centre.
THE JUICER STRUGGLES DURING OPERATION
The pulp container is full.
Empty the pulp container.
Pulp is caught in the juicer lid.
Stop juicing, switch off the appliance and unplug
it, remove the juicer lid and clean out pulp (see
page 10). Try a slower juicing action - guide the
plunger down the feed tube in a
slow downward motion.
Stainless steel micro mesh filter is blocked
After extended juicing of fibrous fruit and
with excess pulp.
vegetables the mesh on the filter may need to
be cleaned. Stop juicing, switch off the appliance
and unplug it, disassemble the juicer and clean
the micro mesh filter.
REDUCED JUICE YIELD
Large amounts of highly fibrous fruit and
Stop juicing, switch off the appliance and unplug
vegetables have caused excess pulp to
it, remove the juicer lid and clean out pulp (see
build up in the micro mesh filter.
page 10).
THE JUICER IS VIBRATING STRONGLY
The micro mesh filter may be touching
Switch off the appliance and unplug it. Check if
the feeding tube and is vibrating strongly
the micro mesh filter is placed properly in the
during processing.
work bowl. The ribs in the bottom of the filter
have to fit properly onto the driving shaft. Check
if the filter is damaged; cracks, crazes, a loose
grating disc or any other irregularity may cause
malfunction. Contact Dualit on +44 (0)1293 652
500 or your authorised service centre.
18
GUARANTEE
This appliance is of excellent quality and construction. However, if any defects in
materials or workmanship do appear during the relevant guarantee period, we will, at
our discretion, either repair or replace the defective parts, free of charge, subject to the
terms and conditions of our Guarantee shown below.
This Guarantee covers both parts and
labour. Carriage is not included.
Your Guarantee period is as follows:
• 1 year
This Guarantee provides benefits which
are additional to, and do not affect, your
statutory rights. This Guarantee does not
cover the cost of returning the product to
the dealer from whom it was purchased or
to ourselves. This Guarantee applies only
to products sold and located in mainland
Great Britain. It does not cover liability in
respect of or replacement of plugs, cables
or fuses and also does not cover defects
due to:
• Failure to use or maintain product in
accordance with Dualit's instructions.
• The product being connected to an
unsuitable electricity supply.
• Accidental damage to or abuse or misuse
of the product.
• Product modification, except by Dualit or
approved agent.
• Dismantling of or interference with the
product.
• Theft or attempted theft of the product.
Before returning any product under this
Guarantee, please check that:
• You have followed the product
instructions correctly.
• Your mains electricity supply is functional.
• The defect is not due to a blown fuse.
If you wish to claim under this guarantee
you should:
• Send the product, postage or carriage
paid, to the dealer from whom it was
purchased or to Dualit direct.
• Ensure that the product is clean and
packed carefully (preferably in its original
carton).
• Enclose details of your name, address
and telephone number and when and
where the product was purchased,
together with proof of purchase (e.g. a
till receipt).
• Give exact details of the nature of the
defect.
This Guarantee does not cover any other
claims whatsoever, including, without
limitation, any liability for incidental,
indirect or consequential damage, nor
does it cover any claims for conversion
or modification or for the costs of repair
carried out by any third party without the
prior consent of Dualit. If replacement
parts are fitted to the product this will not
extend the period of the Guarantee.
For further advice contact the Dualit
customer helpline on +44 (0)1293 652
500 (09:00 to 17:00 Monday to Friday).
Alternatively, email Dualit at
info@dualit.com or visit www.dualit.com
Do not dispose of electrical appliances as
unsorted municipal waste, use separate
collection facilities. Contact
your local government for
information regarding the
collection systems available.
If electrical appliances are
disposed of in landfills
or dumps, hazardous
substances can leak into the
groundwater and get into
the food chain, damaging
your health and well-being.
19
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