Velleman VTTEST13 Notice D'emploi page 17

Velleman® Service and Quality Warranty
Velleman® has over 35 years of experience in
the electronics world and distributes its products in
more than 85 countries. All our products fulfil strict
quality requirements and legal stipulations in the EU.
In order to ensure the quality, our products regularly
go through an extra quality check, both by an internal
quality department and by specialized external
organisations. If, all precautionary measures
notwithstanding, problems should occur, please make
appeal to our warranty (see guarantee conditions).
General Warranty Conditions Concerning Consumer
Products (for EU):
• All consumer products are subject to a 24‐month
warranty on production flaws and defective material
as from the original date of purchase.
• Velleman® can decide to replace an article with an
equivalent article, or to refund the retail value totally
or partially when the complaint is valid and a free
repair or replacement of the article is impossible, or if
the expenses are out of proportion.
You will be delivered a replacing article or a refund at
the value of 100% of the purchase price in case of a
flaw occurred in the first year after the date of
purchase and delivery, or a replacing article at 50% of
the purchase price or a refund at the value of 50% of
the retail value in case of a flaw occurred in the
second year after the date of purchase and delivery.
• Not covered by warranty:
‐ all direct or indirect damage caused after delivery to
the article (e.g. by oxidation, shocks, falls, dust, dirt,
humidity...), and by the article, as well as its contents
(e.g. data loss), compensation for loss of profits;
‐ frequently replaced consumable goods, parts or
accessories such as batteries, lamps, rubber parts,
drive belts... (unlimited list);
‐ flaws resulting from fire, water damage, lightning,
accident, natural disaster, etc. ...;
‐ flaws caused deliberately, negligently or resulting
from improper handling, negligent maintenance,
abusive use or use contrary to the manufacturer's
instructions;
‐ damage caused by a commercial, professional or
collective use of the article (the warranty validity will
be reduced to six (6) months when the article is used
professionally);
‐ damage resulting from an inappropriate packing and
shipping of the article;
‐ all damage caused by modification, repair or
alteration performed by a third party without written
permission by Velleman®.
• Articles to be repaired must be delivered to your
Velleman® dealer, solidly packed (preferably in the
original packaging), and be completed with the
original receipt of purchase and a clear flaw
description.
• Hint: In order to save on cost and time, please
reread the manual and check if the flaw is caused by
obvious causes prior to presenting the article for
repair. Note that returning a non‐defective article can
also involve handling costs.
• Repairs occurring after warranty expiration are
subject to shipping costs.