LDLC ARM2 Guide D'utilisation page 14

ARM2
WARRANTY TERMS
1. Contractual warranty regulations of Groupe LDLC
Groupe LDLC's guarantee is limited to the replacement of the product itself or of some parts which are recognized as defective, by an identical or comparable product, or
by new or as-new parts.
Warranty covers repair or replacement of the defective product during the warranty period, as described herein:
Warranty period: 24 months, from he delivery.
2. Warranty Exclusions
This warranty is excluded in the following cases:
This warranty does not include damages due to external conditions, improper use or intervention by unqualified repair personnel.
Groupe LDLC has no responsibility for any loss, or data or software corruption of the equipment or data carriers that are returned for technical intervention, whether the
products are under warranty or not.
Groupe LDLC commits itself to replace some parts which are recognized as defective, and to repair the defective goods provided to the client by Groupe LDLC.
To the client shall be granted an equivalent or a better product, or a credit note, if the product cannot be replaced by an identical one,
Subject to the compulsory provisions of the law, any responsibility of Groupe LDLC is limited to the obligations defined in these Conditions.
Groupe LDLC will not be held liable for any material or immaterial damage which may arise during intervention in case the client sends goods that have not been supplied
by the Seller.
The warranty will not be applicable and Groupe LDLC may not be held liable for any defects or damages directly or indirectly due to the following:
• Extended or unprotected storage.
• Any negligence, error of connection or handling, maintenance or use of the equipment not complying with the technical specifications provided by Groupe LDLC, or, more
generally a defective or awkward use.
• Any addition of accessory or complementary mechanism, or the use of any parts required for the equipment's exploitation not complying the technical specifications
provided by Groupe LDLC.
• Any mechanical, electronic, electrical or other modification or transformation to the equipment or its connecting mechanism by any person not approved by Groupe LDLC.
• In the case of bankruptcy or impossibility of supply of the manufacturer, the Client may not claim against Groupe LDLC, which shall assume no responsibility in this
manufacturer's goods.
3. Warranty Limitations
Groupe LDLC guarantee is limited to product repairing, replacement or repayment in value of the goods which are recognized as defective by Groupe LDLC, taking into
account how they have been used, at Groupe LDLC's free choice.
Groupe LDLC only commits itself to replace some parts which are recognized as defective, and to repair the damages on defective goods provided to the client by Groupe
LDLC. Thus this warranty does not cover the cost of manual labor of the following operations: disassembling, reassembling, transporting, except in the case of standard
exchange. Groupe LDLC After Sale Department may only intervene under Groupe LDLC's warranty or under the legal warranty.
Groupe LDLC will not be held liable for any material or immaterial damage which may arise during intervention in case the client sends goods that have not been supplied
by the Seller.
In any way and under no circumstances, Groupe LDLC may be held liable for any other costs, charge, damages, expense or loss of any kind, resulting from the use of the
goods, the presence of a virus (or of a pre-programmed mechanism having a similar effect) in the equipment, whatsoever, whether directly, indirectly (and without this list
being exhaustive) loss of date or income or any other commercial damage.
Groupe LDLC will not be held liable for events independent of its will that would make it impossible to ensure the provision of proposed services, included, but not limited to,
failure of telephone line, airports shutdowns interrupting goods delivery, natural disasters, whether conditions, strikes, and the impossibility to contact the Client to confirm
the different stages related to assumption of the equipment's guarantee.
4. Reclamation and After Sale Service
In case of failure of the product inside the warranty period, Groupe LDLC recommend the Client to find out the origin of the problem through a summary technical verification
using the included user's guide.
If the problem persists, the Client is invited to contact our Technical Support by phone or by email, as detailed below, and provide the following details:
• His customer number;
• The original purchase invoice of the equipment;
• Detail of the malfunction that occurred;
• Detail of the eventual hardware of software changes to the equipment;
• The evidence that the defect is not the result of a third-party equipment or software;
• The exact description of all error that are displayed;
A technician of Groupe LDLC will diagnose and try to solve the issue by phone or by email. If the problem cannot be solved, and provided that the defect is covered by this
contractual warranty, Groupe LDLC will repair or replace the equipment. If Groupe LDLC does not find any defect or malfunction, or if the client does not fulfil one of the
condition detailed in this section, the company reserves the right to charge for parts and labor. Return of goods is exclusively by post, if not specified otherwise. Any return
of goods requires prior agreement of Groupe LDLC and a return number which can be obtained free via the CONTACTS page accessible since the banner page from the
site https://www.ldlc.com/.
The Client will receive by the means considered to be most convenient by an agreement of return.
In the absence of agreement of return, goods shall will be returned to the Client or held subject to his disposition, at his risk and, any transport, storage, handling costs beard
by him.
Return of goods is at the expense and risk of the customer. The Client is therefore advised to declare the value of the goods and subscribe a shipping insurance.
After obtaining the return agreement the Client has seven days to carry out the return of faulty goods to Groupe LDLC. For more detailed information, please read our "Sales
Conditions" available on our website https://www.ldlc.com/.
5. Transfer of ownership clauses and warranties
If the equipment is passed on to another user, this warranty may be transferred. However, the new user will benefit from this warranty only for the remainder of the original
warranty period, under the condition to possess the Original proof of purchase.
6. To contact us
You will find any related information on our website:
As an individual, please contact our Technical support:
• By e-mail, via our CONTACT page:
https://www.ldlc.com/faq/
• By phone:
From France: 04 27 46 6000*
From Abroad: + 33 4 27 46 6000*
*Call rate: any surcharge, the call rate is the one applied by your operator.
https://www.ldlc.com/
As a professional, please contact our Technical support:
• By e-mail, via our CONTACT page:
https://secure.ldlc-pro.com/-profr-/pages/contacts.html
• By phone (Unique Number):
From France: 04 27 46 6005*
From Abroad: +33 4 27 46 6005*
*Call rate: any surcharge, the call rate is the one applied by your operator.
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