Troubleshooting; Possible Causes - Whirlpool WFW96HEAW Guide D'utilisation Et D'entretien

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
If you experience
Error Code Appears in Display
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
Sud (Excess suds)
appears in display
dEt (Detergent)
appears in display
F 08 followed by E 01
(water supply error)
appears in display
F 0 9 followed by E 01
(drain pump system
error) appears in display
F 0 5 followed by E 02
(door will not lock)
appears in display
F 0 7 followed by E 01
(motor drive error)
appears in display
"r L " (remove load)
appears in display
The three detergent
level status lights are lit
Washer making error
beeps
Washer beeps when
START is touched
F ## E ## code other
than as described above
appears in display
Int (interrupted)
appears in display
18
W10441096Av40.indd 18
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

Possible Causes

Excessive suds in washer. Washer is
running a suds reduction routine.
The dispenser cartridge is not
detected.
Check for proper water supply.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4
(114 mm).
Not using HE detergent or using too
much HE detergent.
Washer door not locking.
Motor is having difficulty turning
the washer drum.
Load detected in drum during Clean
Washer with affresh cycle.
®
Detergent dispenser is not securely in
place.
Detergent Level sensor error.
Door has not been opened and closed
for at least 3 cycles.
Door not closed.
System error code.
The cycle was paused or cancelled.
Allow the washer to continue. Use only HE detergent.
Always measure detergent, and base detergent quantity on
load size. Follow detergent manufacturer's instructions.
Touch WATER HARDNESS to change water hardness to "soft."
Ensure the dispenser cartridge is inserted correctly and the
dispenser drawer is shut completely. For single-load doses of
detergent, ignore this message.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service.
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
⁄ "
1
2
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
Touch POWER to cancel the cycle. Make sure the door is
closed completely and latching. Check for items in the washer
drum that may be keeping the door from closing completely.
Washer is tightly packed. Remove some items. See "Cycle
Guide" for load size recommendations. Make sure that all
shipping materials have been removed. See the Installation
Instructions.
Remove items from washer drum and restart Clean Washer with
affresh cycle.
®
Pull out the dispenser and slide it back in place.
Touch POWER to reset system. If this fails, unplug washer or
disconnect power for one minute, then plug in washer or
reconnect power.
This code may appear when the washer is first turned on.
Open and close the door to clear the display.
Close the door completely.
Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service.
The washer can take 20 to 30 minutes to stop spinning and
drain and will display this error code during that time. Touch
POWER once to clear the code. Then touch POWER again to
restart washer.
Solution
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