Troubleshooting; Appendix (Supplementary Technical Information) - SunPower Maxeon 5 AC Mode D'emploi

7.0 Troubleshooting

Make sure to follow all safety precautions described in this installation manual.
The microinverters are monitored by Enphase Enlighten system. If a module is
found to not produce power through the Enphase Enlighten System, please
contact Enphase as the first point in the trouble shooting process. If Enphase
microinverter is found to be functioning properly, Enphase will contact Maxeon
Technical Support directly.
Troubleshooting an inoperative microinverter, please follow the Enphase
troubleshooting process:
1. Web forms – send an email through
in/support/contact-support#form
2. Call center
Europe
Netherlands: +31-73-7041633
France/Belgium: +33(0)484350555
Germany: +49 761 887893-20
UK: +44 (0)1908 828928
APAC
Melbourne, Australia: +1800 006 374
New Zealand: +09 887 0421
India: +91-80-6117-2500
3. Claiming process through Enlighten for installers:
https://enphase.com/en-uk/support/system-owners/troubleshooting
All other faults please refer to the Enphase IQ Envoy Installation and Operation
Manual at enphase.com/support for troubleshooting procedures.
Table 3. Electrical Characteristics and Grid Interaction.
DC Electrical Characteristics:
Model
SPR-MAX5-415-E3-AC
SPR-MAX5-410-E3AC
SPR-MAX5-400-E3-AC
SPR-MAX5-390-E3-AC
AC Electrical Characteristics:
AC Voltage
Model Output
(nom., V)
SPR-MAX5-415-E3-AC 219-264
SPR-MAX5-410-E3AC 219-264
SPR-MAX5-400-E3-AC 219-264
SPR-MAX5-390-E3-AC 219-264
Please refer to the module datasheet for the AC electrical characteristics
©2021 Maxeon Solar Technologies, Ltd. All rights reserved. Specifications included in this document are subject to change without notice.
https://enphase.com/en-
DC values @ STC
Curr. at
Voltage at
Nom. Power Rated
Rated Power
Power (W) Tol. (%) Power, Impp
(Vmpp)
(A)
415 +5/−0 40.3 10.3
410 +5/−0 40.0 10.2
400 +5/−0 39.5 10.1
390 +5/−0 39.0 9.99
AC values @ STC
AC Max.
AC Max. Max. AC Peak
Cont.
Cont. Series Output Freq. (nom.,
Output
Output Fuse Power
Power, W
Curr. (A) (A) (W) or VA
or VA
1.52 20 349 366
1.52 20 349 366
1.52 20 349 366
1.52 20 349 366

8.0 Appendix (Supplementary Technical Information)

1. Enphase IQ7 Installation and Operation Manual
https://enphase.com/en-uk/support/enphase-iq-7-iq-7-iq-7x-microinverter-
installation-and-operation-manual
2. Enphase Installer Toolkit Commissioning:
https://enphase.com/en-in/support/gettingstarted/commission
Enphase Installer Toolkit is the mobile app where you can view the
microinverter serial numbers and connect to the IQ Envoy to track system
installation progress. To download, go to
log in to your Enlighten account.
Getting Started Guide:
https://enphase.com/sites/default/files/GettingStartedGuide_SystemVerificatio
nUsingInstallerToolkit_InsideSystem.pdf
Installation Troubleshooting:
https://enphase.com/en-uk/support-associated-products/installer-
toolkit
3. Enphase IQ Envoy Installation and Operation Manual:
Refer to the Enphase IQ Envoy Installation and Operation Manual to activate the
system monitoring and grid management functions.
https://enphase.com/sites/default/files/downloads/support/IQ-Envoy-Manual-
EN-US.pdf
The guide provides the following:
Connecting the Envoy
o
Detecting devices and scanning the installation map
o
Connecting to Enlighten and registering the system
o
DC Ratings
Voltage
Open Circuit Curr. (Isc)
Short Circuit (Voc) Temp.
Voltage, Voc Temp. Coeff.
Curr., Isc(A)
(V) (%/°C)
48.2 10.9 0.057 −0.239
48.2 10.9 0.057 −0.239
48.1 10.9 0.057 −0.239
48.0 10.8 0.057 −0.239
Extended AC Short Circuit
Frequency Fault Current Overvolta
Range Over 3 Cycles ge Class
Hz)
(Hz) (A rms) AC Port
50 45-55 5.8 III
50 45-55 5.8 III
50 45-55 5.8 III
50 45-55 5.8 III
MAXEON SOLAR TECHNOLOGIES, LTD.
http://www.enphase.com/toolkit
Temperature
Power Temp. NOCT @
Module
Coeff. 20°C (value ±
Coeff. Efficiency (%)
(%/°C) 2°C)
(%/°C)
−0.29 43 22.3
−0.29 43 22.0
−0.29 43 21.5
−0.29 43 20.9
AC Ratings
Operating Limits
AC Port
Power Power Factor
Backfeed
Factor (adjustable)
Current
Setting lead. / lag.
(mA)
0.8 / 0.8
18 1.0
18 1.0 0.8 / 0.8
0.8 / 0.8
18 1.0
18 1.0 0.8 / 0.8
537620 Rev.C
and
Efficiency
Nom. Peak power
(W) per unit area:
2 2
m / ft
221/20.5
220/20.4
212/19.7
209/19.4
Max. Units per Branch
(Europe – Australia)
10 - 11
10 -11
10 - 11
10 - 11
7