Troubleshooting - brondell Swash CL825 Serie Manuel De L'utilisateur

TROUBLESHOOTING

If the bidet appears to be operating abnormally, please review the troubleshooting tips
before calling the Brondell Service Center as most issues are easily resolved with a few
simple steps. If you are unable to resolve the issue after checking the following items,
please call the Service Center at 888-542-3355, Mon–Fri, 9am–5pm PST (English and
Spanish spoken), or email us at support@brondell.com.
Check before continuing:
• Make sure the Swash is connected to power and that the outlet is working properly.
• Make sure you check & test the reset button on the GFI outlet (Standard 120V GFI outlet).
• Make sure the Remote Control has fresh batteries and they are installed correctly
• Make sure main water supply valve is open.
• Make sure the seat is not in Eco Mode.
• Confirm there are no leaks from hoses or water supply.
• Make sure Mesh Filter is clean and free of build up or debris (see maintenance section).
After checking items above, refer to the following troubleshooting chart for additional solutions
Problem
The bidet seat 1. Bidet not plugged in
is not working
2. No power to Swash
3. There is power, but nothing hap-
pens when trying to use the Swash
4. Not activating seat sensor
Product shuts off 1. Washing time exceeded the cycle
during use time
2. Power failure
Low water flow or 1. Clogged filter
spray pressure
2. Water supply valve not opened fully
3. Nozzles dirty
4. External bidet filter
5. Pressure & wide spray settings
Possible Cause Solution
1. Make sure the bidet is plugged in
2.Check and reset GFI outlet
3.Check if the Remote control batteries
are dead. Replace them if necessary
4. Adjust sitting position to fully cover
the seat sensor. Override the seat sensor
(refer to special mode operation section
to unlock seat sensor)
1. Press the wash button during cycle to
extend the time (see operation section for
more information about wash functions)
2. Check and reset GFI outlet
1. Remove, clean, and reinstall mesh filter
(see maintenance section)
2. Check water supply valve at wall to
fully open
3. Clean nozzles (see maintenance
section)
4. If you have an external bidet filter,
check and replace if necessary
5. Adjust the water pressure settings on
the remote to increase and adjust the
wide spray settings on the remote
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