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Troubleshooting
SYMPTOM
No power to controller
(Does not beep when
plugged into outlet).
Power light not on
(controller beeps when
plugged in).
No display on
controller (power light
is on).
Heating light is not on. Temperature and time are
Element is not on.
Cabinet temperature is
not accurate.
Smoker takes excessive
amount of time to
heat.
Gap between the door
and the smoker.
CAUSE
Not plugged into outlet.
House breaker tripped.
Bad connection at
controller.
Bad connection at PCB
(Power Control Board).
Faulty PCB (Power Control
Board).
Faulty controller.
Faulty body wiring.
Smoker is not powered on.
Faulty Controller.
Controller temperature is
below -10°F (-23°C).
Faulty Controller.
not set.
Faulty controller.
Faulty body wiring.
Bad connection at element.
Faulty HTL (High Temp Limit
Safety Shut-Off).
Faulty element.
Faulty controller.
Climate.
Smoker plugged into an
extension cord.
Door not closed properly.
Water bowl not properly
located.
Faulty controller.
Improper door alignment.
Damaged door seal.
POSSIBLE SOLUTION
Plug into power source.
Reset breaker.
Unplug connection and reconnect. Reference controller
assembly steps in this manual.
Unplug connection and reconnect. Reference PCB access
and replacement instructions.
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Press on/off button.
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Remove controller from smoker and bring to
temperature above 0°F (-18°C). Reference controller
assembly steps in this manual.
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Set temperature and time and wait 60 seconds for
heating light to turn on.
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Unplug connection and reconnect. Reference element
access and replacement instructions.
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Reference element access instructions.
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Temperatures below 65°F (18°C) may extend heating
time.
Plug smoker directly into power source. Maximum
length of extension cord is 25ft (8m). Minimum gauge is
12/3.
Close door and adjust latch so that door seals
completely around smoker.
Locate water bowl properly on supports. See assembly
steps for proper installation.
Call Smoke Hollow
for replacement at 1-866-475-5180.
®
Adjust door hinges.
Call Smoke Hollow
at 1-866-475-5180 for replacement
®
door kit.
27
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