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7.

Troubleshooting

Check this list before contacting the service.
Doing so will save you time and money. This list
includes frequent complaints that are not related to
faulty workmanship or materials. Certain features
mentioned herein may not apply to your product.
The refrigerator is not working.
• The power plug is not fully settled.
>>> Plug it in to settle completely
into the socket.
• The fuse connected to the socket
powering the product or the main
fuse is blown. >>> Check the fuses.
Condensation on the side wall of the cooler
compartment (MULTI ZONE, COOL, CONTROL
and FLEXI ZONE).
• The door is opened too frequently
>>> Take care not to open the
product's door too frequently.
• The environment is too humid. >>>
Do not install the product in humid
environments.
• Foods containing liquids are kept in
unsealed holders. >>> Keep the foods
containing liquids in sealed holders.
• The product's door is left open. >>>
Do not keep the product's door open
for long periods.
• The thermostat is set to too low
temperature. >>> Set the thermostat
to appropriate temperature.
Compressor is not working.
• In case of sudden power failure
or pulling the power plug off and
putting back on, the gas pressure
in the product's cooling system is
not balanced, which triggers the
compressor thermic safeguard.
The product will restart after
approximately 6 minutes. If the
product does not restart after this
period, contact the service.
• Defrosting is active. >>> This
is normal for a fully-automatic
defrosting product. The defrosting is
Refrigerator / User Guide
carried out periodically.
• The product is not plugged in. >>> Make
sure the power cord is plugged in.
• The temperature setting is incorrect.
>>> Select the appropriate temperature
setting.
• The power is out. >>> The product will
continue to operate normally once the
power is restored.
The refrigerator's operating noise is increasing
while in use.
• The product's operating performance
may vary depending on the ambient
temperature variations. This is normal
and not a malfunction.
The refrigerator runs too often or for too long.
• The new product may be larger than the
previous one. Larger products will run for
longer periods.
• The room temperature may be high. >>>
The product will normally run for long
periods in higher room temperature.
• The product may have been recently
plugged in or a new food item is placed
inside. >>> The product will take longer
to reach the set temperature when
recently plugged in or a new food item is
placed inside. This is normal.
• Large quantities of hot food may have
been recently placed into the product.
>>> Do not place hot food into the
product.
• The doors were opened frequently or
kept open for long periods. >>> The
warm air moving inside will cause the
product to run longer. Do not open the
doors too frequently.
• The freezer or cooler door may be ajar.
>>> Check that the doors are fully
closed.
• The product may be set to temperature
too low. >>> Set the temperature to a
higher degree and wait for the product
to reach the adjusted temperature.
37 / 38 EN

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