Chapter 6 Trouble Shooting - YAKUMO QuickStick Basic DVB-T Manuel

Chapter 6 Trouble Shooting

This Chapter will help you to resolve the problems which you may encounter during the installation
and operation.
1. Yakumo QuickStick Basic DVB-T does not work properly
a. Driver installation might not complete. C l i c k " Device Manager" f r o m Hardware tab. Find
" Sound, video and game controllers" c a t e g o r y a n d y o u ma y s e e " Digital TV Receiver"
on the list. If you do not see it. Please go back and install the drivers again.
2. Windows cannot find Yakumo QuickStick Basic DVB-T
a. Check if Yakumo QuickStick Basic DVB-T is connected to your PC.
b. Before you launch Yakumo QuickStick Basic DVB-T, please wait for at least 3 seconds
when device is just plugged into the USB interface.
c. Try to restart operation system.
d. R u n " A d d / R e mo v e H a r d w a r e D e v i c e " f r o m Wi n d o w s " c o n t r o l P a n e l " t o i n s t a l l t h e c o r r e c t
drivers.
e. Unplug the Yakumo QuickStick Basic DVB-T, then plug it again. Please note that the
interval between plug and unplug should be at least 3 seconds.
f. Plug Yakumo QuickStick Basic DVB-T into another USB port of the PC.
3. Windows cannot find the driver of DTV USB Receiver
a. Make sure the original CD-ROM is in the CD-ROM drive during the installation.
b. Please indicate the correct directory where the drivers located for Windows if install the
drivers by manual.
4. Set up Digital TV Receiver software
a. P l e a s e r u n " S e t u p . e x e " o n t h e C D -ROM disc.
b. Follow the instruction of setup wizard for software installation.
5. Can not see any program channel when auto scan.
a. Check the cable connection between Yakumo QuickStick Basic DVB-T and the antenna.
b. Exit the application. Unplug the Yakumo QuickStick Basic DVB-T, and then plug it again.
Note that the interval between plug and unplug should be at least 3 seconds. Launch
Yakumo QuickStick Basic DVB-T and test again.
6. When error dialog box pops up or black screen appears
a. Might be resulted from poor signal quality, Yakumo QuickStick Basic DVB-T does not
receive enough data of program or does receive wrong data. Please check the connection
between Yakumo QuickStick Basic DVB-T and the antenna.
b. Please check the driver of VGA card or on board VGA chip.
c. Please make sure your operation system is Microsoft Windows 2000(SP4)/ XP (SP1).