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Warranty
Article 1 Warranty conditions
1.1. BIG Wholesale BV (BIG) guarantees that all Products
to which this warranty certificate are related are free from
faults in the design and/or material, in accordance with the
provisions of these terms and conditions.
1.2 BIG will issue a warranty to the first owner of the Product.
With each subsequent owner, the warranty issued to the first
owner will lapse. Each owner, with the exception of the first
owner, will have to recover any damage from the seller of the
equipment. The warranty is not transferable.
1.3 The period of validity of the warranty, as well as the
expiration of the warranty, is set out in the following articles.
Article 2 Validity of the warranty
2.1 The warranty for fitness equipment issued by BIG is two
years.
2.2 No warranty will be issued for parts that are liable to wear,
unless there are any faults in the design and/or material.
This will include tyres, chains, chain rings, belts, brake pads,
sprocket wheel, cables, handle bars, etc.
Article 3 Warranty exclusions
3.1 The warranty will explicitly not be valid in the following
cases:
a. If the damage is caused by wear, incorrect assembly and
assembly of non-original parts, as well as any omitted
necessary maintenance and faulty settings of parts of the
fitness equipment;
b. If the damage is caused by accidents, misuse, destruction,
incorrect or insufficient maintenance and the incorrect
following of instructions from the user manual, as well as
the late or unprofessional replacement of parts of the fitness
equipment;
c. If the damage is caused by abnormal use, which will
include, in any event: use on a competitive level, overweight
users, commercial purposes, renting or any other activities
which, in the opinion of BIG, are equal to the aforementioned
situations and cases;
d. If the fitness equipment has not been maintained in
accordance with the instructions for use of the accompanying
manual;
e. If the damage is caused by climatological influences, such as
weather-staining of the paintwork and rust formation;
3.2 The costs of transport and (dis-)assembly of the apparatus
from and to BIG are not covered by the guarantee and will be
at the owner's expense. This also applies to any shipping and
labour costs arising from the guarantee claim.
Article 4 Parts covered by warranty
4.1 Whilst the warranty is valid, the parts covered by these
warranty conditions, of which Fiets Service Nederland (FSN)
has established that they have a fault in the design and/or
material, will be repaired or, if necessary, replaced, or will be
reimbursed. FSN will decide, at its sole discretion, whether the
parts will be repaired, replaced or reimbursed.
4.2 If a certain part of the fitness equipment is covered by the
warranty, the part will be replaced by an original part or, if
unavailable, by an alternative part that is at least equivalent.
New parts may differ from original parts.
Article 5 Submission of the claim
5.1 Claims under these warranty conditions must be
submitted through FSN. FSN will decide, in consultation with
BIG, whether or not you are entitled to claim for compensation
under the warranty. The dealer's assessment does not mean
that your claim under these warranty conditions will be
allowed.
5.2 FSN reserves the right to decide at its sole discretion
whether or not the owner will be entitled to claim for
compensation under these warranty conditions
5.3 The parts that are sent must be clean, whilst any parts of
the fitness equipment that are not covered by the warranty
conditions and which do not have any faults in the design
and/or material must be disassembled. When applying for a
warranty, the owner of the fitness equipment must submit
the original proof of purchase to an official dealer, authorised
by FSN.
5.4 The parts that have a fault in the design and/or material
will not be returned to the owner after the warranty has been
honoured.
Article 6 Liability
6.1 A warranty claim accepted by FSN does not imply that
FSN accepts liability for any damage suffered. The liability
of FSN will never extend beyond that which is set down in
these warranty conditions. Any liability on the part of FSN for
indirect damage is excluded.
Article 7 Applicable law
7.1 These warranty conditions are subject to Dutch law. If
any provision of these warranty conditions is null and void or
annullable, it shall not affect the validity of the rest of these
warranty conditions.