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Report prepared for Guillaume Thibodeau-Fortin (Stove Builder International Inc.) on
6/17/2019 7:40:40 AM
1 - MANUAL ENGLISH
o If the pot auger is jammed, remove it from its housing (see Section 11.4: Auger replacement).
Once the auger has been removed, make sure it is straight and there are no metal flaws, burrs,
or broken welds. Remove any foreign material that may have caused the jam. Inspect the
auger housing for signs of damage such as burrs, rough spots, or grooves cut into the metal
that could have caused a jam. Clean the auger housing thoroughly to remove all pellet dust.
If the hopper's rotary valve is jammed, empty the hopper's pellet contents completely to
o
access the top of the rotary valve. Once accessible, make sure that no object, other than wood
pellets, are found in the cavities of the rotary valve. Thereafter, before putting back wood
pellets, close the hopper lid and go to the "TROUBLESHOOT" page of the LCD interface to test
the gear motor 1. If the rotary valve does not seem to be stuck and the gear motor is working,
contact your dealer or customer service to run a complete test.
The wiring harness shorted. Make sure the auger motor wiring is properly connected and not
shorted.

8.3.6 Unit Overheat

Inadequate fuel is used. Remove the burn pot, make sure that all openings are clear and check
that no ash has filled the tube around the igniter. Refer to the maintenance section. Also, make
sure that the recommended fuel is used (see Section 5.2.1 Proper Fuel).
The flue is not properly installed. Make sure the venting system meets the criteria in the Section
4: Venting System as well as the venting system manufacturer's instructions.
The flue is blocked or needs cleaning. One of the following components is obstructed or blocked;
air intake shutter, combustion blower, burn pot, heat exchangers and channels, exhaust blower
and or venting system. Refer to Section 8: Maintenance.
The stove needs maintenance. Refer to Section 8: Maintenance.
The burn pot is not installed properly. Make sure the burn pot is installed correctly (see Section
8.1.4: Cleaning the Burn Pot).
The baffle is not installed properly or holes may be blocked. Make sure the baffle is well installed
and the lock is in place. Make sure the holes are clear. (see Section 8.1.2: Cleaning the Baffle, the
Heat Exchanger and the Combustion Chamber).
The convection blower is defective. Go to the troubleshooting page on the LCD screen and test
the convection blower (see Section 9.2 Testing Components).
The convection blower needs maintenance. Carefully clean blower housing and make sure
blower louvers are not blocked.
Cambridge II and Osburn 3000C Pellet Stove Installation and Operation Manual
Stove Builder International Inc. | 48202 | Rev: May 31 2019 10:15AM | Uncontrolled Copy
(59 OF 91)
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