Returns - Chauvet DJ Obey 10 Manuel De L'utilisateur

R
ETURNS
Obey 10 User Manual
To get support or return a product:
·
If you are located in the U.S., contact Chauvet World Headquarters.
·
If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
·
If you are located in Benelux, contact Chauvet Europe BVBA.
·
If you are located in France, contact Chauvet France.
·
If you are located in Germany, contact Chauvet Germany.
·
If you are located in Mexico, contact Chauvet Mexico.
·
If you are located in any other country, DO NOT contact Chauvet. Instead, contact
your local distributor. See
Ireland, Benelux, France, Germany, or Mexico.
If you are located outside the U.S., UK, Ireland, Benelux, France, Germany, or
Mexico, contact your distributor of record and follow their instructions on how to
return Chauvet products to them. Visit our website
details.
Call the corresponding Chauvet Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
To submit a service request online, go to www.chauvetdj.com/service-request.
Send the merchandise prepaid, in its original box, and with its original packing and
accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and
place it inside the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
www.chauvetdj.com for distributors outside the U.S., UK,
14
www.chauvetdj.com for contact
Rev. 8