Trouble Shooting - J5create JUA310 Guide De L'utilisateur

TROUBLE SHOOTING

If you have any questions about using this device, follow the instructions
below. If any further assistance is needed, please visit our website or call j5
create support hotline.
Known Issues
- The print screen function in the extend display currently is not
supported under MAC OS. 10.6.
General Recommendations
- Incompatibilities exist when using other Video over USB Devices on a
single system. Please ensure that all other Video over USB drivers are
uninstalled before continuing with j5 create installation.
- Check to make sure that the device is plugged in correctly to the
host system.
- Make sure that the USB port that you are using is USB Display Adapter.
- Unplug the USB cable of USB Display device and re-insert it.
- Check to see that the monitor is connected correctly and is
powered ON.
- Make sure to restart your computer after the driver installation.
- Try a different USB port and/or computer.
- Unplug all other USB devices from the system.
- Try connecting the USB cable of USB Display device directly to the
computer instead of through a hub.
- Reset/refresh/resynchronize your monitor.
Media Playback
- During video playback on all platforms, please do not change the
display mode, position or arrangement of the video player window
(such as dragging the video player window between the main
display and attached display). This may cause the video player to
stop playing. We suggest stopping the video playback, moving the
window to the USB graphics device attached display and then
selecting the video clip to start playing.
- Cursor movement is slower when the mouse hovers on the video
region of the Flash player,
- Downsizing your screen landscape lower than 50 % will help smooth
out Jerky video playback for videos running in Full Screen Mode,.
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