HP DeskJet 4100e Guide De Référence page 3

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
Computer or mobile device
too far from printer
Computer connected to a Virtual Private
Network (VPN) or remote work network
Wi-Fi turned off on computer
(computer connected by Ethernet)
Bluetooth and location services are
turned off on your mobile device
Do not use USB for setup
Printers with a label covering the USB port must be set up with HP Smart and an Internet
connection. After setup, you can print using a USB cable if needed, but the printer must also
remain connected to the Internet.
Solution
If the blue Wi-Fi light is not blinking, the
printer might not be in Wi-Fi setup mode.
Restart setup mode:
1. Press and at the same time. Watch
for the Power button to briefly flash, then
release the buttons. The Wireless light
will blink blue.
2. Wait for one minute. Close and reopen
HP Smart, and then try connecting again.
Move your computer or mobile device closer
to the printer. Your device might be out of
range of the printer's Wi-Fi signal.
Disconnect from a VPN before installing HP
Smart software. You can't install apps from
the Microsoft Store when connected to a VPN.
Connect to the VPN again after finishing printer
setup.
Note: Consider your location and the
security of the Wi-Fi network before
disconnecting from a VPN.
If your computer is connected by Ethernet,
turn on the computer's Wi-Fi while setting up
the printer.
You don't need to disconnect the Ethernet
cable.
If setting up with a mobile device, turn on
Bluetooth and location services. This helps the
software find your network and printer.
Note: Your location is not being determined
and no location information is being sent
to HP as part of the setup process.
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