Dicota BlueStar Guide D'utilisation page 76

Troubleshooting
A. Mouse does not work upon installation or is not detected
Try one or more of the following:
• Make sure you have installed the batteries correctly and turn the switch on.
Replace a fresh set of batteries if it still doesn't work.
• Make sure that Notebook's or PC's Bluetooth module is enabled.
• Press the connection button to reset the Bluetooth connection between
your mouse and Notebook or PC. Make sure it had been detected by the
operating systems properly.
B. The screen cursor does not move properly
If your screen cursor lags behind the movement, then your Bluetooth con-
nection may not be able to transmit all of the data from the mouse with
the necessary speed. This may be caused by interference from other radio
sources, obstructions in the radio wave path, excessive distance from the
Notebook or PC, or a combination of the above.
1. Low Battery: Replace batteries you feel the battery being low.
2. Try the following actions to improve your Bluetooth connection and
optimize your BlueStar mouse performance:
• Remove any metallic objects from the line of sight between your Note-
book or PC and BlueStar mouse.
• If you are using a Notebook or PC with a built-in Bluetooth antenna,
try re-orienting the Notebook or PC until you get a better data rate.
• If you are using an external Bluetooth device, use a USB extension
cable and place the Bluetooth adapter onto your desktop or somewhere
in sight of your BlueStar mouse.
• Move the mouse closer to your Bluetooth device.
• Disconnect any Bluetooth audio devices, such as headsets, that may be
connected to your Notebook or PC.
• Switch off any other devices operating in the 2.4 GHz radio spectrum,
such as Wi-Fi network, mobile telephones, etc., or move their antennas
further away from your Notebook or PC.
3. Caution: It may sometimes interfere the sensor of the mouse, if
your tabletop surface is in red color, transparent as glass or highly
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