Troubleshooting And Support - U.S.Robotics USR5422 Guide D'installation

Troubleshooting and Support

I plugged in the 802.11g 54Mbps USB Adapter but I do not see the Configuration Utility
icons.
Possible Solution:
If you installed the 802.11g 54Mbps USB Adapter without installing the software and drivers first,
you will not see the Configuration Utility. If the Installation CD-ROM is in your CD-ROM drive,
remove it. Insert the Installation CD-ROM into your CD-ROM drive, select your product, and then
click Software. Click Wireless USB Adapter Utility and Drivers. Follow the on-screen instructions to
finish the installation procedure. If you are prompted, restart your computer.
Windows could not locate the drivers for the 802.11g 54Mbps USB Adapter.
Possible Solution:
The software must be installed before the 802.11g 54Mbps USB Adapter is connected to your com-
puter. Click Cancel on the Found New Hardware Wizard screen, unplug the 802.11g 54Mbps USB
Adapter from your computer, and perform the Installation Procedure again, making sure to install
the software and drivers first.
I cannot connect to my wireless router.
Possible Solution:
Check the Configuration Utility icon for the 802.11g 54Mbps USB Adapter in the system tray to con-
firm the connection status. If you are connected to your Wireless Router, the icon will be green or
yellow. If the icon is red, open the Configuration Utility and scan the area so that you can connect to
the correct wireless network.
Possible Solution:
Try performing the ping procedure to make sure you can connect with different areas of the wireless
network and the Internet. If at any time during the ping procedure you do not receive a return mes-
sage for a successful ping, this means that you cannot connect to that IP address. After you have
made the corrections, continue with the ping procedure.
1 Click Windows Start and then click Run. In the Run dialog box, type Ping followed by your IP
address. This will ensure that your computer is responding to requests and that the 802.11g
54Mbps USB Adapter is properly installed. To determine your IP address, Windows 98 and
Me users should click Windows Start, Run, type winipcfg and click OK. Windows 2000 and
XP users should click Windows Start, Run, type cmd, click OK, and then type ipconfig /all.
2Type Ping followed by your gateway address to check the communication with your gateway.
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