Faq - Duux Tag Manuel D'utilisation

6. FAQ

Q. The power/water supply indicator does not
light up and mist does not come out.
A. - Is the power plug inserted all the way to the
back of the socket?
- Is there a power cut?
Q. The power/water supply indicator is red
and the power is off, even though the
power button is pushed.
A. There is not enough water. Please fill the water
tank with water.
Q. Strange noises accompany the use of the
product.
A. A "burbling" sound comes out of the main body.
This sound is the sound of water being supplied
from the water tank to the main body and does
not mean the product is defective.
Q. A strange noise can be heard from the
removed water tank.
A. When you remove an empty or nearly-empty
water tank from the main body, an abnormal
sound from the water tank can be heard.
This sound is related to pressure within the
water tank and does not mean the product is
defective.
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Q. Mist can't be seen even when the power is
connected.
A. - Is the power/water supply display flashing red?
There is insufficient water, if it is flashing
red. Please fill the water tank with water.
- The mist may not be visible depending on the
balance between the room temperature and
humidity.
Q. The mist volume is switched to MIN
(minimum) even though it is not being
used.
A. Was the power turned on again? The default
mist volume will be MIN (minimum) if the power
is turned on again, even if the mist volume was
on MAX (maximum) prior to switching it on.
Q. The bottom light is on even though it is not
being used.
A. Was the power turned on again? The light will
be on if the power is turned on again, even if
the bottom light is turned off.
Q. The floor is wet / There is a water leakage.
A. Is the floor wet due to excessive humidity?
- Wet floors from mist can occur due to
the room environment and conditions of
use. Please switch the mist volume to MIN
(minimum), carefully adjust or turn off the
device.
- A unique feature of the ultrasonic humidifier
is that, while it has a strong humidifying
ability, the mist that forms is light, and
therefore doesn't soak the surrounding area.
Q. How often should I replace the anti-scale
and antibacterial cartridge?
A. Depending on usage and hardness of the
water, we recommend to replace the cartridge
every 3 to 6 months. We strongly advise to use
the cartridge as it will extend the lifespan of
your device.
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