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GUARANTEE CONDITIONS AND
COMPLAINTS PROCEDURE
Guarantee conditions:
Intenso Interna琀椀onal GmbH grants a two-year guarantee for this product in addi琀椀on to the
statutory warranty. The guarantee applies only to material and produc琀椀on errors. Intenso
International GmbH is not liable for the loss of data. The free-of-charge guarantee relates to
the repair or exchange of faulty parts. You are responsible for the safe elimination of your data
which is not carried out by us. The sales receipt must be retained for the determination of the
guarantee period. Please understand that we cannot provide a guarantee service in the case of,
e.g.:
Non-observance of the Opera琀椀ng Instruc琀椀ons
Abusive or improper treatment, installa琀椀on or use
Damages, scratches or wear
Arbitrary modi昀椀ca琀椀ons, opening the housing, interven琀椀ons or repairs
Damage through other devices, force majeur or transport
Complaints procedure:
In the case of a complaint, please proceed as follows:
1. Only returns with sales receipt and full accessories will be accepted.
2. Furthermore, an RMA number is absolute precondi琀椀on for returns. You can request this
RMA number via the homepage, by email or via the service hotline. It must be a琀琀ached
clearly visible on the parcel.
3. Please pack the product including the sales receipt and complete accessories in a
transport-proof manner. The parcel must have su昀케cient postage.
Please send the parcel to the following address:
INTENSO INTERNATIONAL GMBH
Service Center (your RMA-No.)
Kopernikusstraße 12-14
D-49377 Vechta
Contact:
Email (technical support):
Email (RMA-number):
Internet:
Service Hotline:
support@intenso-interna琀椀onal.de
rma@intenso-interna琀椀onal.de
www.intenso-interna琀椀onal.de
+49 (0) 900 –1 50 40 30
(0,39 € / min. from the German 昀椀xed network
mobile phone prices may vary.)
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