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7 Faults
7 Faults
Fault
symbol does not appear
in the display of the therapy
device.
symbol does not
appear in the display of the
therapy device.
No therapy device found in
the prismaTS software.
If you are unable to eliminate faults with the aid of the table,
contact your specialist dealer to have the device repaired. To
avoid exacerbating the damage, do not continue operating
the device.
Cause
Contact problem or
defective
prismaCONNECT
module.
Ethernet cable
defective or not
connected.
IP address configured
incorrectly.
Firewall blocking
packets.
Remedy
Remove prismaCONNECT
and reconnect it
41),
(see 4.1, p.
39).
If the fault persists: Have
prismaCONNECT module
replaced.
Replace Ethernet cable.
Check the current IP address
on the display of the therapy
device:
If the IP address is not
correct, correct the settings
(see 4.3, p.
42).
Enable UDP and TCP ports
51337 and 51338.
prismaCONNECT
(see 4.2, p.
EN
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