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5.
Place the unit in manual regeneration
in the brine position
6.
Remove the brine valve
7.
Look for leaks
8.
Measure water pressure
9.
Measure backwash flow rate
10. Check unit shutoff
Solving the Problem
Having run through the above 10 steps, you are now ready to solve whatever problems have been uncovered. The next
section tells specifically how to resolve common complaints and problems with water treatment systems.
Check if unit is drawing brine by disconnecting the brine line
from the elbow on the Level 3.
• Is the brine suction elbow screen clogged?
• Is the suction sound smooth and continuous with no
water blow back?
• Moisten a finger and place it on the open end of the
elbow. Can you feel a smooth continuous suction?
Check the brine valve setting.
• Is it set according to the brine valve installation sheet?
Make sure the customer is not using any water.
• Is the meter disc still turning?
Some leaks may be so slow that the meter disc will not turn.
• Are there any leaky faucets?
• Are there any toilets that run continuously?
Place the unit in service position (6 o'clock or 12 o'clock).
Close the soft water side of the by-pass and leave it closed for
one minute. On a Kinetico by-pass, turn it to the off position.
Open it.
• Did you hear a surge of water through the valve when it was
opened? If so, there is a leak somewhere in the plumbing
system.
Low water pressure can cause hard water and/or salty water.
Measure the water pressure:
• Adapt a pressure gauge to the brine fitting port on
Level 3.
• Turn on one cold water faucet wide open.
• Place either tank in the backwash portion of cycle.
• Did the pressure drop below 15 psi at the brine fitting?
The Kinetico valve requires a minimum of 15 psi for the CC
Series to function properly.
Too little backwash flow can cause salty water.
Measure the amount of water coming out of the drain line
during the backwash portion of cycle.
• Is it less than the backwash rate on the specification sheet?
The drain should be dry at the service positions (12 o'clock and
6 o'clock).
An occasional drip may occur. Measure the drip rate. There
should be less than 5 mL of water collected in 22 seconds.
• Is the drain running or dripping excessively in the service
positions?
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