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9. TROUBLESHOOTING
PROBLEM
The coffee does not brew
or the appliance does not
turn on.
The appliance seems to leak.
Brewing takes a long time.
The filter basket overflows or
the coffee flows too slowly.
The coffee tastes bad.
The coffee does not flow.
The time is not correct (there
is a time difference).
If your appliance does not always work properly, call customer service in your country.
SOLUTION
■ Make sure the appliance is plugged into a working outlet and the
screen flashes.
■ The water tank is empty.
■ There is a power outage.
■ Unplug the machine, then plug it back in.
■ The clock should be reprogrammed after a power outage.
■ The automatic stop feature has turned off the appliance. Turn off the
appliance and then turn it back on to make more coffee. For more
information, please consult the «Making Coffee» section.
■ Make sure the water tank has not been filled beyond the maximum limit.
■ It may be time to descale the appliance.
■ S everal minerals can accumulate in the coffee maker's circuitry.
Regular descaling of the machine is recommended. This may need
to be done more often depending on the hardness of your water. For
more information, please consult the «Descaling» section.
CAUTION: do not take the appliance apart.
■ The coffee maker needs cleaning.
■ There is too much coffee. We recommend using one measuring spoon
or one soup spoon of ground coffee per cup.
■ The ground coffee is too fine (Please note that: ground coffee for
espresso won't work in a drip coffee maker).
■ There is ground coffee lodged between the paper filter and the filter
holder.
■ The paper filter is not opened properly or is not well placed.
■ Rinse the filter holder before inserting the paper filter so it will adhere
to the damp walls of the filter basket.
■ Be sure you have not inserted a paper filter at the same time as the
permanent filter.
■ There is more than one paper filter in the filter holder.
■ Make sure the filter basket is pushed down all the way.
■ Clean the coffee maker.
■ The ground coffee is not right for your coffee maker.
■ The proportion of coffee and water is not sufficient. Adjust to suit your
taste.
■ The quality and freshness of the coffee is not the best.
■ The water is of poor quality.
■ See if there is water in the water tank.
■ The coffee flow system may be obstructed. You may clean it simply by
rinsing with water.
■ The timer is synchronized and depends on your electrical network. If
there is a time difference, we recommend that you program the time
once a week to be sure it is correct.
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