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Problems
The screen of the
control panel does not
turn on.
The device is not
heating.
The device is heating
all the time.
The device is not
heating enough.
The surface of the
device is very hot.
Dirty marks appear on
the wall around the
device.
The Expert Menu is
not accessible.
The device does
not follow internal
programming
commands.
The device does
not follow external
programming
commands.
If you were not able to solve your problem, contact a professional with
your device references found on the nameplate (commercial code (C),
serial No. (E)), room temperature and maybe the programming system
references. You may also have to provide information contained in the
Information Part of the Expert Menu.
Trouble Shooting
Make sure the switch on the back or on the side of the device is in
position I.
Make sure the device is connected to the electrical system.
If the device is in programming mode, make sure the programming
in set at COMFORT.
Make sure the circuit breakers of the system are activated or that the load
shedder (if you have one) did not out powered the heater.
If the temperature of the room is higher than the set temperature, it is
normal the device is not heating.
Make sure the device is not located near an air stream or
the set temperature was not increased.
Increase the Comfort set temperature.
If it is set at the maximum temerature, check the following:
- Check if another heating mode exists in the room.
- Make sure your device is only heating the room (closed door).
- Have the power supply to the device checked.
- Check if the power of your device is adapted to the size of your room
(we recommend an average of 100 W/m2 for a ceiling height of 2,50m or
40W/m3).
It is normal for the device to be hot when in use. The maximum surface
temperature is limited according to the NF Electricity Performance
Standard. However, if you feel that your device is still too hot, make sure
the power is adapted to the size of your room (we recommend 100W/m²
for a ceiling height of 2,50m or 40W/m3) and that the device is not placed
near an air stream which would affect its control mechanism.
The dirty marks come from the bad quality of the air in the room. In this
case, you are advised to check that the room is correctly aired (ventilation,
vent duct, etc.), that the air is clean and not to smoke in the room. Your
device will not be replaced under guarantee because of these dirty marks.
You saved a PIN. You must enter your PIN to access the Expert Menu
(see Expert menu section).
Check the set date and time.
Make sure the device is in PROG MODE and internal programming is
selected.
Make sure the programming unit is used properly (see the operating
instructions of the Control Unit). Make sure the device is in PROG
MODE and the external control is selected.
Check
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