RealFlame C9640LP Ventura Mode D'emploi page 20

TROUBLESHOOTING
Problem: Sudden drop in gas fl ow, or a reduced fl ame height
Possible Cause 1: Out of gas.
-Call your local gas company.
Possible Cause 2: Excess fl ow safety device may have been activated.
-Turn control knob to "OFF", wait 30 seconds and light outdoor fi replace. If
fl ames are still too low reset the excessive fl ow safety device by turning o
the control knob and LP gas tank valve. Disconnect regulator. Turn burner
control knob to "HIGH". Wait 1 minute. Turn burner control knob o .
Reconnect regulator and perform a leak check at tank connection. Turn LP
gas tank valve on slowly, wait 30 seconds and then light outdoor fi re table.
Problem: Irregular fl ame pattern, fl ame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. WARNING: Make
sure burner is not on and the gas supply has
been properly disconnected. Allow 15 minutes
for unit to cool before touching it.
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Increase fl ame to "HIGH" setting.
Possible Cause 2: Low on LP gas.
-Replace or refi ll LP gas tank.
Possible Cause 3: Excess fl ow valve tripped.
-Refer to "Problem: Sudden drop in gas fl ow"
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob and the LP gas tank to "OFF". Replace with a spare LP
gas tank and resume burning. Store the spare LP gas tank in a well ventilated
area, away from children.
If these troubleshooting steps are unable to resolve the problem,
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please call Real Flame at: 1-800-654-1704
Burner Ports