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LIMITED PRODUCT WARRANTY
STATEMENT
FOR ALL ACER BRANDED CONSUMER AND COMMERCIAL DEVICES SOLD
THIS WARRANTY STATEMENT IS NOT APPLICABLE TO ACER BRANDED SERVERS
OR OTHER ENTERPRISE STORAGE
This limited hardware warranty is in addition to any rights that you may have under the Australian
Acer Branded LCD Monitors
Aspire, Nitro, Chrome, Concept D and Predator
Series PC
Veriton Series Commercial PC
Altos Series Commercial Workstation
Aspire, Nitro, Concept D, Predator, Enduro, Swift,
Spin, Chrome Notebooks
Acer Travelmate Series Commercial Notebook
Acer Branded Data Projector
Acer Tablet PC and Smart Handheld Devices
Acer Mixed Reality Head-Mounted Display (HMD)
Acer Connect / Predator Connect
Acer Computer Australia and New Zealand warrants that the device you have purchased is free from manufacturing
defects in materials and workmanship when dispatched from our warehouse. During the warranty period as indicated
above, the Acer Authorised Repair Centre will, at no additional charge, replace defective parts with new parts or
serviceable parts that are equivalent to new parts in performance. All replaced or exchanged parts, which are taken
Acer Computer Australia and New Zealand
General Product Warranty Card
Standard Warranty Entitlement
3 years return to base.
1 year return to base.
model purchased.
3 year onsite service*. Onsite warranty uplift option
may be available at time of purchase.
1 year return to base.
model purchased.
*Onsite warranty uplift option may be available at
time of purchase.
2 year return to base. The warranty period for
projector lamp is 1000 hours or 6 months,
1 year return to base.
1 year return to base.
1 year return to base.
out under this warranty, become the sole property of Acer. *Onsite services are strictly limited to a distance not
exceeding 50 km from an Acer authorised service provider. All onsite servicing and repairs will be carried out within
standard business hours of between 09:00-17:00 Monday to Friday, excluding public holidays. It remains the users
responsibility to ensure they make their device ready and available at the time of the scheduled onsite service, and
to provide a clear working area for the onsite service provider to complete their repairs. All requests for after-hours
or weekend onsite service will be quoted at current applicable hourly rates to you, and strictly dependant on after-
hours or weekend service availability. In the event where an onsite service provider is not available, Acer will make
arrangements to have your device repaired at our service centres, using one of our nominated logistics partners. In
the event of a return to base warranty repair, it remains the users responsibility to ensure they suitably pack their
device to ensure safe transit to our service centre.
Any damages resulting from improper and/or inadequate packing shall not be considered as product faults and may
any Acer-branded device and further reserves the right to complete its inspection or assessment at our nominated
service centres as deemed appropriate. Acer reserves the right to deem any device as Beyond Economical Repair
(BER). All goods must have a repair authorisation number issued by Acer, prior to being sent into our service
centres. The above-listed models are not designed for cryptocurrency mining. Damages to your product arising
from cryptocurrency mining or related activities are excluded from your product warranty. This warranty does not
extend to any product purchased from other than an Acer Authorised Reseller and product local warranties apply
only in the original country from where the goods were supplied and purchased. This warranty does not apply and, at
Acer's discretion, becomes void if the product has been physically damaged or rendered defective: (a) as a result of
accident, misuse, or abuse, or other circumstances beyond Acer's control; (b) by the use of parts or peripherals not
manufactured or supplied by Acer; (c) as a result of normal wear and tear; (d) by use within an improper operating
services rendered by anybody other than an Acer authorised repairer; (h) as a result of the product being operated
otherwise than in accordance with Acer's instructions or; (i) as a result of liquid/chemical damage, exposure to bodily
Software-related faults resulting from incorrect software installation or usage, viruses or other malicious
applications, or other computer program errors shall not be considered as product faults and may incur a charge
reload all software following any maintenance or repair work (except the operating system). Acer is not responsible
for damage to, or loss of, any programs, data, or removable storage media, including any consequential loss or
damage. Acer is also not responsible for future upgrades of software products bundled with Acer Products and
make no assurances or guarantees that devices will support or be compatible with any software releases or updates,
in normal settings of the computer, or (c) software issue not covered under our standard warranty. This warranty
is given in addition to the other remedies that are conferred to you by the law. As part of Acer's validation and/or
simple and reasonable troubleshooting measures to test their device. We appreciate your cooperation in this matter.
The LCD screen is manufactured using high precision technology. Due to the complex nature of the manufacturing
process, the screen may have cosmetic defects that appears as (bright, dark and colour) dots on the screen. This
does not impair the performance of the product and is not considered defective in the industry. Acer reserves the
right to refuse a warranty claim for repair or replacement of the LCD panel if the number of defective dots falls within
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