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Troubleshooting
Guide
PROBLEM
Handheld vacuum
cleaner does not work.
Power floor brush does
not work.
Handheld vacuum
cleaner cannot pick-up
dust; suction power has
become weak.
Dust leak from handheld
vacuum cleaner.
Battery cannot be
charged.
Hear strange noise
when the appliance is
working.
Important
Make sure that dust filter has completely air dried before replacing it back in the handheld
vacuum cleaner.
Warning
Please remove the Mini Power Brush from the device before cleaning it.
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Instruction Manual ecoQ Rena
POSSIBLE REASON
1. Batteries discharged.
2. Dead battery (battery won't hold
charge).
3. Connectors between the unit and
the charger are dirty.
4. No power in electrical outlet
supplying charger.
5. Charger is plugged in.
6. System is protected.
1. The rolling brush is blocked with
debris, hair or strings etc.
2. The belt is broken.
3. Handheld vacuum cleaner is not
connected correctly.
1. Dust container is full.
2. Dust filter needs cleaning or
replacement.
3. Unit needs recharging.
1. Dust container is full.
2. Dust filter is not installed correctly.
3. Puncture/hole in HEPA-filter.
Battery has reached the end of its
service life.
Check whether the floor brush and dust
filter are blocked by large particles;
check if dust container is full.
POSSIBLE SOLUTION
1. Charge unit.
2. Contact customer service or replace battery.
3. Wipe and clean dirt from connectors.
4. Check fuse or breaker, replace fuse/reset
breaker.
5. Unplug charger.
6. Activate the system with the charger.
1. Remove debris from rolling brush. If there is
a string or thread wrapped cut gently with
scissors.
2. Contact customer service.
3. Connect the handheld vacuum cleaner
correctly.
1. Empty dust container.
2. Remove dust filter assembly and check for
object(s) in suction inlet and remove. Clean or
replace dust filter assembly.
3. Charge unit.
1. Empty dust container
2. Review the dust filter assembly installation
instructions.
3. Replace HEPA-filter assembly.
Contact customer service if the battery fails during
the warranty period. Replace with a new battery if
later.
Stop using the appliance immediately; clean the
dust filter assembly and floor brush, empty the
dust container. If the problem persists, please
contact customer service.
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