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TROUBLESHOOTING
Problem
Display shows "
"
Display shows "
"
Display shows "
"
Display shows "
"
Heater does not blow
warm air.
No power, logs do not
glow.
Logs glow, but no
fl ame eff ect.
Heater does not blow
warm air.
Flame eff ect works but
heater function does
not and the emberbed
fl ashes when the heater
button is pressed.
Remote Control is not
working.
23RM20201REV.0
Root Cause
Th e thermostat sensor is
broken or disconnected.
Th e thermostat sensor is
broken.
Manual Reset overheat
protection has triggered.
Normal operation.
Cool down cycle.
No power to the unit
Flame eff ect turned off
Th ermostat setting is
preventing heater from
turning on.
Th e heater is disabled.
No batteries
Poor Signal
Distance
Corrective Action
Unplug the fi replace, remove the back panel of the fi replace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and allow
it to cool down. Replug and operate, monitor the heater for signs of
overheating, if the problem persist discontinue use of the heater and
contact customer service.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug fi ts tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualifi ed electrician check and/or replace the faulty outlet(s).
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air
will blow.
Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at "ON"position.
Press fl ame button several times.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
With the power on press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled the emberbed lights will fl ash multiple
times.
Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter
to malfunction.
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
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