Dragon Touch NotePad 102 Manuel D'utilisation page 16

EN
TROUBLESHOOTING
1. Device doesn't power on.
• Reboot your device after charging it for 30 minutes.
• Shortly press your power button to check if it lights up in case your device is in
sleep mode.
• Press the power button for 20 seconds.
• Start a hard reset by pressing the reset button with a pin.
2. Device doesn't take charge.
• Charge your tablet for at least 30 minutes before restarting.
• Check that the cable is securely connected to the charger and to your tablet.
• Try another outlet or compatible charger.
3. Error message appears during operation.
• If an error message appears, uninstall the app and then reinstall it. Or update the
app to the latest version.
• Reset it to factory settings.
4. Device can't be detected by a PC.
• Make sure your device is in "ON" status.
• Try with another USB cable.
• Connect your device to a different port on your PC.
5. Device can't be connected with Wifi.
• Make sure your turn Wifi to "ON" status.
• Unplug the Wifi router, wait for 2 minutes and plug to connect again.
• Make sure you input the correct password by selecting "show password" when
you input it.
• Check and make sure there is no filtering setting or device connection limit in your
router setting.
• Forget original Wifi connection, reset the Wifi router, and connect again.
14