Johnson Health Tech Vision U60 Upright Bike Manuel Du Propriétaire page 17

If this troubleshooting section does not remedy the problem, discontinue use and turn the power off.
PLEASE REFERENCE CONTACT INFORMATION ON THE BACK COVER
The following information may be asked of you when you call. Please
have these items readily available:
• Model Name
• Serial Number
• Proof of Purchase (receipt or credit card statement)
You may find more troubleshooting suggestions, exploded diagrams and parts lists on the customer support
section of our website.
Some common troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front or the back? What kind of noise is it (thumping, grinding,
squeaking, chirping etc.)?
• Has the machine been maintained per the MAINTENANCE schedule?
Answering these and other questions will give the technicians the ability to send proper replacement parts and the
service necessary to get you and your exercise bike running again!
OF THE OWNER'S MANUAL FOR ASSISTANCE.
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