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FAQ
If the vacuum is not working properly, please refer to the table below.
Errors
Vacuum does
not work.
Weak suction
force.
Motor makes a
strange noise.
The first
indicator is red
after turning on
the vacuum.
The first
indicator blinks
red when
charging the
vacuum.
21
Possible Causes
Vacuum is out of battery or
low on power.
Overheat protection mode
triggered by a blockage.
Suction opening or air duct is
blocked.
Dust cup is full and/or filter
assembly is clogged.
Attachment is blocked.
Main suction opening or
extension rod is blocked.
Battery pack is damaged.
The charger is incompatible.
Solutions
Fully charge the vacuum, then
resume use.
Clean the suction openings or air
duct. Wait until the vacuum cools
down, then reactivate it.
Clear any blockages from suction
opening or air duct.
Empty the dust cup and clean the
filter assembly.
Clear any blockages in the
attachment.
Clear any blockage in the main
suction opening or extension rod.
Please contact after-sales service
to arrange maintenance.
Only use the original charger to
charge the vacuum.
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