Setup Troubleshooting - HP PHOTOSMART C410 Serie Guide Rapide

Setup troubleshooting

If the
1. Check the power cord.
HP Photosmart
doesn't turn on...
2. Turn off the printer, and then unplug the power cord. Plug the power cord back in, and then
3. Take care not to press the
4. If you have completed all the above steps, but are still having a problem, contact HP support
If you are unable
to print...
Make sure that your HP Photosmart is set as
the default printer and not offline. To do this:
•
•
•
Look for your printer to see if it has a check
mark in a circle next to it. If not, right-click the
printer icon and choose Set as default printer
from the menu.
To check that your printer is not off-line,
right-click the printer icon and ensure that Use
Printer Offline and Pause Printing are not
selected.
If you still can't print, or if the Windows
software installation failed:
1. Remove the CD from your computer's CD
2. Restart the computer.
3. Temporarily disable any software firewall
4. Insert the printer software CD into the
5. After the installation finishes, restart the
• Make sure the power cord is firmly connected to both the printer and the power adaptor.
A light on the power supply will be on if the power cord is working.
• If you are using a power strip, check that the power strip is turned on. Or, plug the printer
directly into a power outlet.
• Test the power outlet to make sure that is working. Plug in another appliance that you
know works, and see if it has power. If not, there may be a problem with the power outlet.
• If you plugged the printer into a switched outlet, check that the outlet is turned on.
press the button to turn on the printer.
for the printer to turn on, so if you press the
off the printer.
for service. Go to www.hp.com/support.
Windows
On the Windows taskbar, click Start.
Then click Control Panel.
Then open:
• Devices and Printers (Windows 7)
• Printers (Vista)
• Printers and Faxes (XP)
drive, and then disconnect the printer from
the computer.
and close any anti-virus software.
computer CD drive, then follow the
onscreen instructions to install the printer
software. Do not connect the USB cable
until you are told to do so.
computer and any security software you
disabled or closed.
button too quickly. Press it only once. It might take a few minutes
button more than once, you might be turning
Mac
If you are unable to print, uninstall and
reinstall the software.
The uninstaller removes all the HP software
components that are specific to this
HP Photosmart. It does not remove any
components that are shared by other printers
or programs.
To uninstall the software:
1. Disconnect the printer from your computer.
2. Open the Applications: Hewlett-Packard
folder.
3. Double-click HP Uninstaller. Follow the
onscreen instructions.
To install the software:
1. Insert the CD into your computer's CD
drive.
2. On the desktop, open the CD, then
double-click HP Installer.
3. Follow the onscreen instructions.
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