Troubleshooting; Customer Support - ooma AP250 Guide De Démarrage Rapide

Troubleshooting

■ AP250 status light is off
• Your device might be powered off. Check that the Ethernet cable is securely plugged
into the ETH0/POE in port.
• Make sure that you are connecting the AP250 to a port that provides POE power.
You may need to purchase a POE switch (sold separately) if you are using Ooma
Connect Internet service.
• Try using a different Ethernet cable.
■ AP250 status light is solid amber
• Check that your network cable is plugged in securely. Verify that the ETH0/POE in port
is connected to your modem, router, or switch.
■ Unable to connect to wireless network
• Check your notes above or the label on the device to verify that you are using the
correct password. Note that the label will not reflect the correct password if you
changed the password after the device was shipped to you.
• Contact customer support.
Connected to the wireless network but unable to access the Internet
■
• Move your device closer to the access point and see if the connection problem resolves.
• Contact customer support.
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Customer Support

Need help? Ooma has a wealth of available resources
to help if you need assistance.
Support Articles and User Manuals. Access our comprehensive knowledge base
at https://support.ooma.com/wifi.
Live Customer Care. Speak with a support specialist at 1-866-939-6662 (US) or
1-877-948-6662 (Canada).
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