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In addition, certain limiting conditions do apply and for this reason it is essential
that you read the paragraphs below.
What is not covered?
Damage resulting from service provided anywhere other than at an official TAG
Heuer Customer Service Center is not covered and shall void the International
Limited Guarantee.
As mentioned above, the International Limited Guarantee does not cover (i) func-
tion defects which do not arise during normal use of the TAG Heuer Connected
Watch accessories in accordance with their technical specifications and user
manuals, and (ii) quality defects on the cosmetics or mechanical functions that
are not obviously coming from a component quality problem or mis-assembly. In
particular, the International Limited Guarantee does not apply if there has been
improper or inadequate use of your TAG Heuer Connected Watch accessories, e.g.:
• Your accessories have been aesthetically or functionally damaged, as a result
of a misuse during the assembly process;
• Your accessories have been exposed to water (accessories are not resistant to
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water, except rubber straps and steel bracelets), liquids other than water, or
other chemical substances (presence of corrosion, humidity), in a manner not
consistent with their usage instructions (including the Safety and Handling
Information);
• Your accessories have been damaged due to moisture on your TAG Heuer
Connected Watch accessories as a result of improper handling.
Please note that the International Limited Guarantee does not cover the normal
wear and aging of your TAG Heuer Connected Watch accessories due to normal
usage. This would for example be the case for surface degradation due to normal
usage of the product, scratches on case, strap, crystal, buckle, dust intrusion or
degraded surfaces, change of color of parts due to exposition to solar radiation
or contact with any chemical substance.
What do you need to do to benefit from the International Limited Guarantee?
To benefit from the International Limited Guarantee, the original invoice from
your TAG Heuer authorized retailer should be provided with your product when
it is sent for repair.
General conditions and limitations
Notwithstanding the foregoing, the International Limited Guarantee does not
include and, to the extent permitted by law, TAG Heuer expressly disclaims, any
warranty, whether express or implied, of fitness for a particular purpose.
TAG Heuer and its official Customer Service Centers shall have sole discretion
to decide to repair, replace or refund any TAG Heuer timepiece under the
International Limited Guarantee. To the extent permitted by the local law, TAG
Heuer shall not be liable for any incidental, special, punitive or consequential
damages.
We recommend that you send your TAG Heuer Connected Watch accessory and
the original invoice by registered mail, carefully wrapped to avoid damage, to
the nearest official TAG Heuer Customer Service Center, or bring it to your TAG
Heuer authorized retailer. TAG Heuer is not responsible for loss or damage during
shipping. This list of official TAG Heuer Customer Service Centers can be found
on http://customer-service.tagheuer.com. On request, these official TAG Heuer
Customer Service Centers will provide you with the details of your nearest TAG
Heuer authorized retailer.
Please also read the specific additional terms below, which apply depending on
the country where you purchased your TAG Heuer product(s).
Specific additional terms
- General
This International Limited Guarantee provides rights separate to statutory rights
provided under consumer law which may vary from one country to another.
For a comprehensive understanding of your statutory rights you should review
the laws of your country, including those in connection with the conformity of
goods with a sales contract.
- Australia and New Zealand
This International Limited Guarantee is in addition to other rights and remedies
available to you under local law, which cannot be excluded. Your product comes
with guarantees that cannot be excluded under the Australian Consumer Law
or under New Zealand Law.
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