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CLAIM REPLACEMENT PART - HOW TO FILE A WARRANTY CLAIM
1.
Take photos. Please take as many photos of the defective product(s) as you can to suport your
claim. The photos must clearly illustrate the impairment to help us confirm the claim.
2.
Attach proof of purchase. Please provide the original proof of purchase. Please scan or take a
photo of your proof of purchase and submit it with your claim along with your full address and
phone number.
3.
Submit by email. Please email your claim to:
Vivere Ltd. Canada: customerservicecad@vivereltd.com
Vivere Ltd. U.S.: customerservice@vivereltd.com
4.
Response. A Vivere representative will work with you to resolve your claim as quickly as possible.
We thank you for your interest in our products and we hope Vivere can inspire your outdoor living.
Warmest Regards,
Jason Stoter, President, Vivere Ltd.
RECLAMACIÓN PIEZA DE SUSTITUCIÓN
CÓMO PRESENTAR UNA RECLAMACIÓN DE GARANTÍA
1.
Hacer fotografías. Haga todas las fotografías que pueda de producto o productos defectuosos
para aportar pruebas junto con su reclamacíon. Las fotografías deben mostrar claramente el
defecto para ayudarnos a confirmar la elegibilidad de la reclamacíon.
2.
Adjuntar recibo de compra. Proporcione el comprobante de compra original. Escanee o tome una
foto de su comprobante de compra y envíelo con su reclamo junto con su dirección completa y
número de teléfono.
3.
Enviar por correo electrónico. Envíe su reclamo por correo electrónico a:
Vivere Ltd. Canada: customerservicecad@vivereltd.com
Vivere Ltd. U.S.: customerservice@vivereltd.com
4.
Respuesta. Un representante de Vivere se pondrá en contacto con usted para resolver su
reclamacíon lo antes posible.
Le agradecemos el interés mostrado en nuestros productos y esperamos que Vivere inspire su
descano al aire libre.
Atentamente
Jason Stoter, Presidente, Vivere Ltd.
RÉCLAMATION PIÈCE DE RECHANGE
COMMENT INTRODUIRE UN APPEL EN GARANTIE
1.
Prenez des photos. Veuillez prendre autant de photos que possible du ou des produits
défectueaux afin d'étayer votre réclamation. Les photos dovient clairement illuster le défaut pour
nous aider à confirmer la réclamation.
2.
Veuillez joindre la preuve d'achat. Veuillez fournir la preuve originale de l'achat. Scannez ou
prenez une photo de votre réclamation avec votre adresse complète et votre numéro de téléphone.
3.
Envoyez par courrier électronique. Veuillez envoyer votre réclamation par courrier électronique à:
Vivere Ltd. Canada: customerservicecad@vivereltd.com
Vivere Ltd. U.S.: customerservice@vivereltd.com
4.
Réponse. Un collaborateur de Vivere vous aidera à résoudre votre réclamation aussi rapidement
que possible.
Nous vous remercions de votre intérêt pour nos produits et nous espérons que Vivere est une source
d'inspiration pour vos extérieurs.
Veuillez agréer nos salutations distinguées.
Jason Stoter, Président, Vivere Ltd.
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VIVERE LTD.
Toll Free: 877-836-0986
customerservicecad@vivereltd.com
customerservice@vivereltd.com
www.vivereltd.ca
www.vivereltd.com
TERMS AND CONDITIONS
1. The following terms and conditions of sale ("Terms and Conditions") shall govern the sale by Vivere Ltd., ("Vivere") of
products (the "Product" or "Products") enclosed with these Terms and Conditions and in accordance with the term hereof, to
you (the "Buyer"), which may be made available for sale in certain regions by a regional or national distributor under license
with Vivere (the "Distributor" or the "Distributors"). Certain additional terms may accompany the Products and shall apply.
2. Vivere reserves the right to add, delete, or amend these Terms and Conditions without prior written notice at any time,
at Vivere's sole discretion. The current version of the Terms and Conditions availablev at http://www.vivereltd.com/
warranty shall govern and/or be applicable to any Buyer's warranty claim or otherwise at the time of such warranty claim is
commenced by the Buyer.
3. Vivere warrants to the Buyer that only the following Products will be free from defects in materials and workmanship for
the period of twelve (12) months from the date of purchase: Hammocks, Hammock Chairs, Hammock Accessories, Outdoor
Seating, and Loungers. Defects shall exclude any normal wear and tear of goods; color fade from sunlight, mold, mildew
odour; improper use of a Product; reckless or negligent use of a Product; use of a Product by a Buyer or a party with access
and use of a Product (a "User") where the Buyer or User, knows or ought to have known that such Product was defective in
any manner whatsoever; and any defects caused by modification, improper assembly, disassembly, or abnormal weather
conditions or temperature.
Buyer's sole remedy and Vivere's sole obligation for breach of this warranty will be reasonable efforts to correct any non-
conformance or, if this cannot be met in Vivere's sole discretion, the Buyer will receive a credit for, or a refund of, the
purchase price (the "Limited Warranty"). Instructions and warnings related to the Products are attached.
4. The Limited Warranty shall be void if the Buyer fails to comply with all of the terms set forth in these Terms of Conditions,
as well as where a Buyer or User: (1) knows or ought to have known that a Product was defective prior to the use of the
Product; (2) uses the Product in a reckless or negligent manner; (3) improperly uses, assembles, disassembles, modifies the
Product, or (4) fails to use the Product as directed. This Limited Warranty is the sole warranty offered by Vivere with respect
to the Product, subject to these Terms and Conditions. Vivere does not assume any other liability in connection with the
sale of the Product. No representative of Vivere is authorized to extend the Limited Warranty or to change it in any manner
whatsoever. No warranty applies to any party other than the original Buyer. Any claims under the Limited Warranty may only
be made to Vivere or a Distributor, as the case may be, and shall be inapplicable where a Product is returned to the seller
where the Product was purchased.
5. VIVERE HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY NATURE, WHETHER WRITTEN OR ORAL,
EXPRESS OR IMPLIED BY LAW OR OTHERWISE, ARISING OUT OF OR RELATED TO THIS WARRANTY, THE PRODUCTS OR
RESULTS DERIVED THEREFROM, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING ACCURACY, QUALITY,
CORRECTNESS, COMPLETENESS, COMPREHENSIVENESS, SUITABILITY, COMPATIBILITY, MERCHANTABILITY, FITNESS FOR ANY
PARTICULAR PURPOSE, OR OTHERWISE (IRRESPECTIVE OF ANY COURSE OF DEALING, CUSTOM, OR USAGE OF TRADE).
6. NOTWITHSTANDING ANYTHING CONTAINED IN THIS WARRANTY TO THE CONTRARY, IN NO EVENT SHALL VIVERE,
ITS AFFILIATES AND SUBSIDIARIES, OR DISTRIBUTORS, OR ANY OF ITS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, OR
EMPLOYEES, BE LIABLE TO A BUYER, USER, OR ANY THIRD PARTY WHOSE CLAIM IS RELATED TO THIS WARRANTY, BE LIABLE
UNDER ANY THEORY OF TORT, NEGLIGENCE, CONTRACT, OR OTHERWISE: (A) FOR LOST PROFITS, LOST REVENUES, LOST
BUSINESS OPPORTUNITIES OR EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR SIMILAR
DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY THIS WARRANTY, REGARDLESS OF WHETHER SUCH DAMAGES WERE
FORESEEABLE OR WHETHER THE APPLICABLE ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR (B) FOR
ANY CLAIMS, DAMAGES, COSTS OF ANY NATURE IN EXCESS OF THE FEES PAID FOR THE PRODUCT BY THE BUYER, EXCLUDING
ANY SALES TAXES APPLICABLE THERETO, AT THE TIME SUCH PRODUCT WAS PURCHASED. BUYER'S SOLE REMEDY FOR ANY
DEFECTIVE PRODUCT WILL BE AS STATED ABOVE.
7. All Products made available by Distributors are sold without any additional warranty from Vivere, but may be accompanied
by a Distributor's warranty, as may be provided in any documentation that accompanies the Product. Where a Product is
made available by a Distributor, any warranty and technical support provided on a Product is provided by such Distributor,
not by Vivere. Any warranties or technical support on Product made available by a Distributor shall be the sole responsibility
and obligation of such Distributor and the Buyer shall have no recourse to enforce such warranty as against Vivere.
8. These Terms and Conditions shall be construed in accordance with the laws of the Province of Ontario and the laws of
Canada applicable therein without regard to principles of conflict of laws. The United Nations Convention on Contracts for
the International Sale of Goods and the Uniform Law on the Sale of Goods, the Uniform Law on the Formation of Contracts
for the International Sale of Goods are expressly excluded. Subject to Section 6 above, without limiting the foregoing, Buyer
and Vivere irrevocably and unconditionally: (a) agree that any suit, action, or other legal proceeding arising out of or relating
to these Terms and Conditions must be brought in the Ontario Superior Court of Justice, in the City of Toronto; (b) consents
to the exclusive jurisdiction of such court in any such suit, action or proceeding; (c) waives any objection to the laying of
the venue of any such suit, action or proceeding in any such courts; and (d) waives any right that it may have to assert the
defence of forum non-conveniens in any such suit, action or proceeding.
9. Warranty claims shall be made to:
Vivere Ltd Canada: customerservicecad@vivereltd.com
Vivere Ltd U.S: customerservice@vivereltd.com
Tel.: 877-836-0986
Fax: 866-749-1940
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