Service And Technical Support - Ogawa 3D retreat Manuel D'instructions

Ogawa USA, LLC Massage Chair 3D retreat (the "Massage Chairs") with the intent that they are free
of defects in manufacture and workmanship for a period of one year from the date of original purchase, except as noted below.
Ogawa USA,LLC warrants that the Massage Chairs will be free of defects in material and workmanship under normal use
and service. This warranty extends only to consumers and does not extend to Retailers.
Ogawa Massage Chairs have the following warranty:
The Ogawa Massage Chair 3D retreat has one year service, two year parts and five years frame. Ogawa's customer service will
not issue Return Material Authorizations (RMAs) for products. Ogawa Massage Chairs will be either repaired by the consumer or by
an in-home technician.
Ogawa will not issue Return Material Authorizations (RMAs) for buyer's remorse.

Service And Technical Support

Consumers can email us at support@ogawaworldusa.com or visit our web at www.Ogawaworldusa.com for warranty or service
issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the Ogawa
service department regarding a repair.
An Ogawa customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist
will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Ogawa customer service will verify that the unit has failed and provide
instructions for repairing a unit. All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged
for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
FOR SUPPORT IN THE USA:
Get Help at support@ogawaworldusa.com or www.ogawaworldusa.com
WARRANTY
10