Troubleshooting Guide - LG VH920 DS Serie Manuel D'utilisation

Troubleshooting Guide

If there is an abnormality in the product, check the following items first before requesting for a service
center or calling the store.
A service cost will be charged if the appliance does not have any malfunctions.
Following simple actions in the user manual may solve the problem.
CHECK
Weak or no suction and
vibration noise.
Cleaner is not working at all?
Why does it suddenly stop?
Loud whirring noise coming
from the cleaner?
Odor comes out of the
cleaner?
Hot air comes out, and main
body is hot?
UV Sterilization
station(Depending on Model)
does not work.
It only vibrates, and there is
no suction.
Mains cord is defective
PLEASE PERFORM THE FOLLOWING ACTIONS
• Check if inlet or dust bin is blocked by any foreign objects or debris that
weaken the suction.
• Separate dust bin from the main body, and check if the filters are dirty.
• Check if power plug is inserted in the power socket.
• Check if the outlet is connected with electricity by inserting other products
(dryer, fan, etc.) into the power socket.
• Check if the operation procedure is correct according to the instructions
within this manual.
• This product has an inlet motor overheat prevention device, and it may
stop temporarily when the following cases occur.
– If it is used when dust and debris in the dust bin is full and filters are
clogged.
– If it is used with the inlet blocked
– If the product is excessively used for a long time
• When power switch is accidently touched.
• It is the sound of the motor's high speed rotating brush and the punching
action at the tip of the nozzle. This is normal.
• If dust bin is not completely assembled, noise may occur.
Assemble dust bin correctly and completely.
• It might be that there is some odor coming out of cleaner after purchasing
this unit for 3 months. It is normal if the unit is operated.
• Odors can also be caused by old dust in the dust bin and filters that has
not been cleaned for some time. Empty, clean and wash the dust bin and
filters thoroughly before reusing the appliance.
• The air coming out of the outlet holes is a little hot because it is coming
out after cooling the motor. This is normal.
• Check if the power cord of body is connected into the power socket.
• Check if the main body is placed correctly on the station.
• Because of the suction motor overheat prevention device, this may occur
when 1) dust bin is full, 2) filter or inlet is blocked, or 3) it is used for a long
time. Allow the unit to rest and cool for at least 40 minutes before
attempting to operate again.
– Before using it again, clean the filter and dust bin.
– If the inlet is blocked, please remove the foreign object.
• The defective plug should be replaced by a qualification electrician.
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