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Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms
17. I am experiencing
undesirable noise or
resonance.
Lights Troubleshooting Table
Symptoms
1.
The bath lights do not
turn on.
Media Module Troubleshooting Table
Symptoms
1.
System stops working and
the status LED is a solid
red.
2.
System stops working and
the Status LED is a OFF.
Music stops playing and I
3.
get a music error.
4.
Water level sensor does
not detect water.
5.
No display on the user
interface.
Kohler Co.
Probable Cause
A. Apron is vibrating against the
deck.
B. Transducers resonate with deck.
Probable Cause
A. Cable connections are loose or
disconnected.
B. Light cables connected to wrong
media module connectors.
C. Chroma light string damaged.
D. Media module is
malfunctioning.
Probable Cause
A. System failure.
A. Power supply failure.
B. Incorrect wiring of the AC
power supply.
A. Thermal shutdown.
B. Incorrect speaker load.
A. Level sensor cable is damaged.
B. Level sensor cable is loose or
disconnected.
C. Water is too pure.
A. The interface cable is damaged.
B. The interface cable is not
plugged in.
C. The interface or Media Module
requires servicing.
19
Recommended Action
A. Verify rubber isolator mounts are
contacting the deck and insulating
the apron from the deck.
B. Make sure bath is centered in deck
cutout. Transducers should not
contact the framing or deck.
Recommended Action
A. Make sure the cables are properly
connected to the media module.
B. Verify cables and connections,
reconnect as needed.
C. Replace chroma light string.
D. Media module may need to be
replaced. Contact your Kohler Co.
Authorized Service Representative.
Recommended Action
A. Reboot the Media Module by
disconnecting the AC power from
the wall outlet. If the status LED
remains a solid red after reboot,
replace the Media Module.
A. Reboot the Media Module by
disconnecting the AC power from
the wall outlet. If there is no
change after reboot, replace the
Media Module.
B. Verify that the Media Module was
installed per the installation
manual. Make sure AC power is
present at the outlet the Media
Module is plugged into.
A. Shut down the system for 1 hour to
allow the unit to cool. Make sure
the area where the unit is installed
does not exceed 104°F (40°C).
B. Verify the speaker load is 4 to 8
ohms.
A. Replace the level sensor cable.
B. Make sure the cable is properly
connected to the media module.
C. Add bath salts to your bathing
water.
A. Replace the interface cable.
B. Verify the interface cable is
properly plugged into the interface
at all locations.
C. Contact your Kohler Co.
Authorized Service Representative.
1093174-2-C
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