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Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms
6.
I have a wireless network
but my Media Module is
unable to connect to the
network.
The Media Module can
7.
not connect to an iTunes
server with firewall
software running.
8. The Media Module can
not access Windows
Media Connect library.
1069763-5-F
Probable Cause
E. The incorrect Wi-Fi region was
selected.
A. Ethernet cable is plugged in.
B. Media Module is not within
Wi-Fi range.
C. A WEP key was not entered for
a secured network.
D. The router is not set up for
802.11b.
A. The firewall is not configured
correctly to allow iTunes music
sharing.
A. Windows Media Connect is not
configured for sharing.
Recommended Action
E. Enter the settings menu, select
"System," select "Music Software,"
select "Region" and select the
appropriate geographical region
that matches your Wi-Fi router.
A. Make sure an Ethernet cable is not
plugged into Media Module's
ethernet jack.
B. Make sure the Media Module is
within range of your Wi-Fi
network.
C. Enter the settings menu, select
"System," select "WiFi Security,"
select "Network Name," select
"WEP Key" and enter the security
key.
D. Make sure the access point/router
is configured to allow 802.11b
clients.
A. Make sure your firewall software is
configured to allow iTunes music
sharing. For a Mac: Open System
Preferences. Select the Sharing icon
and click on the firewall tab. Select
the option "iTunes Music Sharing."
For a PC: Refer to your
documentation for changing
firewall settings. If running
Windows XP service pack 2, open
"Security Center," select "Windows
Firewall," click on the "Exceptions"
tab, and check to see that iTunes is
enabled. If not, use "Add
Programs" to enable it. After these
changes have been made, restart
the Media Module by
disconnecting and reconnecting the
AC power.
A. Make sure that your computer
containing your music library is
powered ON and Windows Media
Connect is running (icon should be
visible in the task tray). With the
Media Module powered ON and
connected to your network, make
sure that the Media Module is an
authorized device. Launch
Windows Media Connect through
your Control Panel. On the wizard
screen, scroll down the list of
devices. If the Media Module is not
listed, click the "Add" button at the
bottom of the list. Click on Media
Module, then click "OK." It should
show up on the list of authorized
devices. Click "Done." Reboot the
Media Module by disconnecting
the AC power from the wall outlet.
10
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