Axis T8415 Guide D'installation page 19

Troubleshooting
• Cannot find SSID.
- Check that the WLAN indicator is lit.
- Select a different channel.
- Make sure the handheld device supports 5GHz mode, if not switch to
2.4GHz mode on AXIS T8415.
• No camera in the app camera list
- Check that the WLAN indicator is lit.
- The start-up time for cameras varies for different products. It may take a few
minutes before the camera is visible. Press Refresh to update the Camera
list page.
- Make sure Bonjour is activated on the Axis product.
- Make sure the camera do not have an IP-address in the range 10.252.252.X
• Cannot login to AXIS T8415 web interface when using network cable and a PC.
- Make sure the network cable is connected to the correct port (NET).
• No camera in Camera List (web interface), when using laptop for installation.
- Make sure the network cables are connected to correct ports:
CAM: Connect to camera
NET: Connect to laptop
- Make sure the camera and AXIS T8415 are on the same IP-address range.
- Make sure that AXIS T8415 is used as default gateway.
- Make sure the camera do not have an IP-address in the range 10.252.252.X
• Low fps in the image when using the app.
- Check the WLAN indicator on the handheld device for signal strength.
- Make sure the wireless network is set to 5GHz
- Select a different channel.
Below list is applicable when trying to discover a non-Axis camera with Onvif support.
• The camera is set to dynamic IP-address but there is no DHCP server on the network.
- Activate the onboard DHCP server on AXIS T8415.
• The camera is set to dynamic IP-address and there is a DHCP server on the network.
- Configure AXIS T8415 for dynamic IP address.
• The camera have a fixed IP-address.
- Configure AXIS T8415 to have an IP-address on the same range as the camera.
AXIS T8415 Wireless Installation Tool
19