Customer Services - Radic8 VK 002 Manuel De L'utilisateur

Problem – The air purifying function is not effective.
Q. Is the air in the room seriously contaminated?
A. Use only after sufficient ventilation, minimum 30 minutes.
Q. Check if the pre-filter is heavily contaminated.
A. Clean the pre-filter
Q. Check if the HEPA filter is heavily contaminated.
A. Replace HEPA filter.
Q. Check the room size compared to the product specifications.
A. Select the appropriate model of VirusKiller to suit the space to be covered.
Q. Check if airflow is restricted?
A. Make sure there is sufficient clearance around the product and that the air inlet and
outlet are not blocked by furniture, curtains, etc.
Problem – The unit is emitting a strange smell
Q. Is this a 'new product' smell?
A. It may be an antimicrobial smell emitted by the sterilizing module or filters and will
disappear over a short period of operation (1-2 weeks). It is completely harmless to
humans and animals.
Q. Is the washable pre-filter completely dry?
A. This may be from the pre-filter if replaced before dry. Remove, wash again, and
allow to dry completely before further operation.
Q. Has the unit been used during or shortly after cooking?
A. Some food odors can permeate into the filter or sterilizing module. Only switch on
the unit after sufficient ventilation.
Q. Has the unit been used where there are heavy emissions of smoke or odors?
A. In areas emitting smoke or odors, the performance of the sterilizing module may be
affected. Use after ventilation.
Problem – Weak wind volume or unusual noise from the product.
Q. Check if dust has accumulated in the filter?
A. Filters should be replaced or cleaned at appropriate time.

Customer Services

In this manual, you will find a card containing details of your limited warranty and contact
details for your local customer services center, to whom all enquiries and warranty claims
should be directed.
All warranties are rendered void and the cost of repair will be payable by the user in the
case of:
1. Damages caused by putting foreign objects (such as water, soft drink, coffee,
fragrance oils or toy etc.) in or on the unit.
2. Damages caused by transportation or handling.
3. Damages caused by use of products such as benzene or thinner.
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