Troubleshooting - Samsung NZ30M9880U Serie Manuel D'utilisation

Potential for permanent damage to the glass surface
• Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can
cause pitting of the surface of your cooktop. This is not covered under the
warranty. You should clean the spill while it is still hot. Take special care when
removing hot substances. Refer to the section below.
• When using a scraper, be sure it is new and the razor blade is still sharp. Do
not use a dull or nicked blade.
Cleaning sugary spills and melted plastic
Turn off all surface units. Remove hot pans.
1.
2. Wearing an oven mitt, use a single-edge razor-blade scraper to move the spill
to a cool area of the cooktop. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface of the cooktop has
cooled.
4. Don't use the surface units again until all of the residue has been completely
removed.
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop
glass will have to be replaced. In this case, service will be necessary.
32 English
NZ30M9880UB_DG68-00823B-04_EN+MES+CFR.indb 32

Troubleshooting

Troubleshooting
Samsung works hard to ensure that you don't have problems with your new
electric cooktop. If you run into unexpected trouble, look first for a solution in the
tables below. If you're still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Symptom Possible cause
The burners heat You may be using
up slowly or incorrect cookware.
cannot maintain
a rolling boil.
The cooktop will There is a blown fuse or
not turn on. tripped circuit breaker.
The burners do There is a blown fuse or
not turn on. tripped circuit breaker.
The cooktop controls are
not set correctly.
The cooktop has Spillovers have cooked
streaks or specks. onto the cooktop.
Solution
Place the cookware in the center
of the cooking zone.
Use cookware with ferromagnetic
bottoms whose diameter is
appropriate for the cooking zone.
See the Cookware section on page
26.
Replace the fuse or reset the
circuit breaker.
Replace the fuse or reset the
circuit breaker.
Make sure the controls are set
correctly for the respective
surface unit.
Wait until the cooktop is cool.
Use a single-edge razor-blade
scraper to remove the streaks or
specks.
For more information, see the
Cleaning section on page 30.
2018-08-29 2:43:06